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S
sravani5C95
Participant
November 10, 2021
Question

Unable to open source file

  • November 10, 2021
  • 1 reply
  • 961 views

Hi Team,

I am using 2019 version.

I am unable to open the source file and it says the file is damaged. 

I tried the options mentioned in the pop-up, but nothing has worked.

Please help me in resolving the issue.

 

, 

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    November 10, 2021

    That is a very general error message, it can even appear when the project is just corrupted. Couple of questions:

    Are you use to open the project with the same or a later version? CP2019 had at least 5 releases, and the most recent one (11.5.5) can open older releases, but you cannot open such a project in an older version like 11.0. You can find the version number under Help, About Captivate.

    Normally you should have a backup file, can you check? Backup feature is check by default.

    Try to clear the Cache (Preferences, General settings) and clean the Preferences (if Captivate itself has corruption).

     

    S
    sravani5C95Author
    Participant
    November 18, 2021

    Hi Team,

     

    The issue is not yet resolved.

     

    We are using The Adobe Captivate Version - 11.5.1.499 and we don't have any back-up file.

     

    Is there any other way to open this source file? If yes, please guide us.

     

    Regards,

    Sravani TJ 

    S
    sravani5C95Author
    Participant
    November 23, 2021

    Hi Team,

     

    Thank you for the support. Sure, we are asking our internal IT team to update the version for us, we hope, it will work. 

     

    If we need any further support, we will get back to you. 

     

    Regards,

    Sravani TJ


    Hi Team,

     

    Thank you for the support.

     

    We are still facing the same issue, even after updating the Adobe Captivate version to 11.5.5 from 11.5.1. 

     

    The problem is, one of our ex-employee was using the Adobe Captivate tool to create modules and the same was uploaded in LMS. We have downloaded the file from LMS. When we were trying to access the modules' source files, we are facing this issue. We are not sure about, the ex-employee's Adobe Captivate version. 

     

    Is there any other way to identify the version of the source file, or open the source files?

     

    Please do the needful. 

     

    Note : The source file size is 28 MB. 

     

    Regards,

    Sravani TJ  

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