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2farnorth2
Participating Frequently
February 10, 2020
Question

Unable to publish or preview project in any browser

  • February 10, 2020
  • 1 reply
  • 1820 views
I am using Adobe Captivate 11.5.4.613 on Mac OS 10.5.1 and it was working OK but suddently after making minor changes to the publishing settings, I am unable to a) preview in the browser and b) publish anything that works. I either get a spinning ball in the browser window or I get the -50 error 'The application can't be opened.' I am trying to preview/publish in HTML5. 
 
I have tried:
  • resetting the default publish settings but it doesn't change anything.
  • restarting the software.
  • restarting the computer.
  • Chrome, Safari, and Brave browsers. 
 
I have no idea what to do next. I've spent many hours and days on this project (30 pages worth) and I'm so frustrated! Help?
 
This topic has been closed for replies.

1 reply

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
February 10, 2020

When you say you reset the default publishing settings, do you mean you used the CleanPreferencesMac file in the Utils folder in the Captivate install directory?

 

Have you tried creating a new CPTX file with just a few slides to see if all project files are affected or just the one you are currently working on?   If only this one file is affected, perhaps the project has become corrupted.  One way to strip out corruption is to copy the current slides over to a new blank Captivate CPTX file with the same dimensions.

2
2farnorth2Author
Participating Frequently
February 10, 2020

Nope. Creating a new file does not work to preview. I tried purging the cache (via Captivate preferences) also. Is there a file in the application directory that might need purging or something? Thanks

Z
zebasortiz458
Participant
October 5, 2020

where can I find this file and how can I fix it?

 


Yo trabajo desde una iMac y la ruta es asi:
Finder -> Aplicaciones -> Adobe Captivate -> utils -> CleanPreferencesMac
Nota: recuerda que para los equipos de Windows nececitas ejecutar el que se llama CleanPreferencesWin.bat, y debes tener Captivate cerrado y hacer el proceso desde el administrador como lo dice RodWard en el comentario. 
Espero te sea de utilidad

 

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