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Gobbz
Inspiring
July 22, 2021
Answered

Update required - Your browser or operating system is no longer supported

  • July 22, 2021
  • 24 replies
  • 187747 views

Hello,

Unable to login to Captivate(2019) since morning and the error that pops up is as below. I am using Windows 10  (Build 18363.1679) and have all my browser and OS up to date.

This comes up when I open Captivate and once i click on sign in.

Update required

Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.

 

Kindly help!

      Correct answer Gobbz

      Thanks a lot, everyone for ur responses and @santoshn25659042 for your suggestions. I finally got a resolution from Adobe Chat support and they asked me to follow some instructions and it worked 🙂

      Attached text file with the instructions Hope it helps someone with similar issues 🙂

       

      Strangely I can't paste those instructions in the post here, it's not accepting (might be an issue to be solved some other day :D)

       

       

      24 replies

      Show previous replies
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      defaultjmu3n0ghgpcy
      New Participant
      July 30, 2021

      I also resolved the issue yesterday at my company. An employee was receiving this exact error. I had edited the registry, replaced the application while following the instructions that @Gobbz posted, and many other methods to no avail.

       

      I then figured out that their chrome and firefox browser were attempting to load the adobe plugin within the browser. Once I allowed this extension to load, the application then was able to update, and the employee was able to log in. Hopefully someone in the future will be able to use this for a resolution.

      A
      Akinfo
      New Participant
      July 31, 2021

      @defaultjmu3n0ghgpcy - can you elaborate on what plug-in was needed to be enabled in the browser?

      D
      defaultjmu3n0ghgpcy
      New Participant
      August 3, 2021

      It was pushed automatically when adobe acrobat DC was installed, the extension would appear automatically. I did not have to go find it.

      G
      GobbzAuthorCorrect answer
      Inspiring
      July 23, 2021

      Thanks a lot, everyone for ur responses and @santoshn25659042 for your suggestions. I finally got a resolution from Adobe Chat support and they asked me to follow some instructions and it worked 🙂

      Attached text file with the instructions Hope it helps someone with similar issues 🙂

       

      Strangely I can't paste those instructions in the post here, it's not accepting (might be an issue to be solved some other day :D)

       

       

        Lilybiri
        Lilybiri
        Brainiac
        July 23, 2021

        @Gobbz Thanks for the heads up. I had just contacted Adobe staff for helping. It seems not to be necessary anymore.

          M
          Milo5EBF
          New Participant
          July 23, 2021

          Hi,

          I had same issue, Adobe Captivate asked me to update OS or Default browser.

          Browser: MS Edge

          Online Update Winsows to Windows 10 version:1909.

          Restart computer, still same issue, asking update OS and brower.

          My captivate version is 2019.

          It worked in June.

            RodWard
            RodWard
            Community Expert
            July 22, 2021

            Have you tried rebooting your system?  Shut down and restart the computer.

             

            G
            GobbzAuthor
            Inspiring
            July 23, 2021

            Yes in fact have updated my windows and reinstalled Captivate as well. But still the same error. It has been 2 days and that's costing us a lot 😞 

              D
              Deborah5D19
              New Participant
              August 14, 2021

              I tried installed the reg files-still getting this same message trying to install the LR downloader

               


              Last resort was to uninstall/reinstall CC-same thing! So frustrating!!!

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