Inspiring

Answered

Update required - Your browser or operating system is no longer supported

Forum|Forum|4 years ago
July 22, 2021
24 replies
187754 views

Hello,

Unable to login to Captivate(2019) since morning and the error that pops up is as below. I am using Windows 10 (Build 18363.1679) and have all my browser and OS up to date.

This comes up when I open Captivate and once i click on sign in.

Update required

Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.

Kindly help!

Correct answer Gobbz

Thanks a lot, everyone for ur responses and @santoshn25659042 for your suggestions. I finally got a resolution from Adobe Chat support and they asked me to follow some instructions and it worked 🙂

Attached text file with the instructions Hope it helps someone with similar issues 🙂

Strangely I can't paste those instructions in the post here, it's not accepting (might be an issue to be solved some other day :D)

Show previous replies

D

defaultjmu3n0ghgpcy

Participant

I also resolved the issue yesterday at my company. An employee was receiving this exact error. I had edited the registry, replaced the application while following the instructions that @Gobbz posted, and many other methods to no avail.

I then figured out that their chrome and firefox browser were attempting to load the adobe plugin within the browser. Once I allowed this extension to load, the application then was able to update, and the employee was able to log in. Hopefully someone in the future will be able to use this for a resolution.

A

Akinfo

Participant

@defaultjmu3n0ghgpcy - can you elaborate on what plug-in was needed to be enabled in the browser?

D

defaultjmu3n0ghgpcy

Participant

It was pushed automatically when adobe acrobat DC was installed, the extension would appear automatically. I did not have to go find it.

G

GobbzAuthorCorrect answer

Inspiring

Thanks a lot, everyone for ur responses and @santoshn25659042 for your suggestions. I finally got a resolution from Adobe Chat support and they asked me to follow some instructions and it worked 🙂

Attached text file with the instructions Hope it helps someone with similar issues 🙂

Strangely I can't paste those instructions in the post here, it's not accepting (might be an issue to be solved some other day :D)

ADOBE.txt

K

Kongol626

Participant

Creative Cloud needed to update and unfortunately doesn't update one file. This follow up is the ultimate solution!

1. Please close all adobee applications completely.

2. Use the below link to download the file named "AASIapp.exe"
http://prdl-download.adobe.com/Framemaker/428037A8066D4558A7EF7D7D06CB5B72/1600836995996/AASIapp.exe

3. Once downloaded, Please copy the file "AASIapp.exe" and paste and replace it at the below location: 
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7

Once done, Please launch the application again and try to use it.

D

defaulth3fz23gjfwg7

Participant

Yes, it works.

Reference:

Creative Cloud Packager | Sign in issue on Windows
https://helpx.adobe.com/enterprise/kb/ccp-windows-sign-in-issue.html

M

Milo5EBF

Participant

Hi,

I had same issue, Adobe Captivate asked me to update OS or Default browser.

Browser: MS Edge

Online Update Winsows to Windows 10 version:1909.

Restart computer, still same issue, asking update OS and brower.

My captivate version is 2019.

It worked in June.

RodWard

Community Expert

Have you tried rebooting your system? Shut down and restart the computer.

S

santoshn25659042

Known Participant

rebooting does not do a thing. I too have the same issues and we are using Windows 1909 Enterprise with Edge browser as default browser. Some other suggestions would be helpful

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