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blguser1
Participant
May 20, 2023
Question

URGENTLY need help with other font appearing in file for some reason

  • May 20, 2023
  • 1 reply
  • 183 views

Hi there.

The font for this Captivate file I'm working on should be Arial on all slides. I have changed every slide to Arial.

The 'Update missing fonts' pop-up constantly pops up every time my colleague opens this file on their machine.

 

I URGENTLY need help to investigate why this pop-up is still appearing. It's taking too much of my colleague's time to update it on their side. 

 

I am really keen to understand why this pop-up is still appearing even though everything looks good on my side. I have been duplicating the Captivate file from an old project that may still have other fonts. Could it still be found in the file somewhere, hence why it picks up on it and displays the pop-up if you are opening it for the first time?

 

I need someone to kindly review this Captivate file to see what else I might be missing. 

 

https://we.tl/t-cqovDuUXy3

 

Thank you

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    May 20, 2023

    Sorry, but I don't download files to debug. I can offer you some tips, and ideas but debugging a project is what I do as consultant, not as user helping another user. You probably think that help is here given by staff members, which is not the case.

    Check out the Theme you are using. Since you get the question to update the Theme fonts I suspect that Arial is not one of the 3 default Theme fonts. Besides fonts and colors, the used Theme also has all the Object styles, including those for shapes and Captions. I suspect that some of those styles do use other fonts than Arial as well, which also explains that request. Please repair the Theme you are using.

     

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