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A
anneb82714443
Participating Frequently
August 8, 2016
Question

Video not playing once published

  • August 8, 2016
  • 2 replies
  • 2283 views

Hi all,

I have an event video on a slide in my project that will not play once published to swf. The rest of the project works fine, but the slide with the video just displays a blank slide. I've tried both mp4 and flv files for the video.

I'm using Captivate 9 and a Mac.

    This topic has been closed for replies.

    2 replies

    S
    starsvcs
    Known Participant
    February 24, 2017

    I'm experiencing a very similar problem, but with YouTube interactions. When previewing as SWF, the video will not play. But previewing as HTML5, the video plays perfectly.

    Understanding Cap will not be supporting Flash forever, is it best to transition to HTML5 exports exclusively?

    Erik Lord
    Erik Lord
    Inspiring
    July 9, 2018

    " is it best to transition to HTML5 exports exclusively?"

    *absolutely*

    Lilybiri
    Lilybiri
    Brainiac
    August 8, 2016

    How do you test? Are you launching the SWF from the companion HTM file?

    A
    anneb82714443Author
    Participating Frequently
    August 8, 2016

    It works fine in preview. Yes, what I've been doing is uploading the swf file onto a wiki (Confluence). I've done this with another project before and it worked perfectly fine (that one didn't have a video though).

    RodWard
    RodWard
    Community Expert
    February 26, 2017

    I'm doing what you suggested as a solution for the problem that was originally reported. I don't see the video.

    I'm using Captivate 9 on Windows 10, and publishing to swf. My project was originally created in Captivate 8. I imported a .mov file, as an event, which was converted on import to .flv. I can see the video when I preview. When I publish and launch the html file, I see the skin that I selected and a diagonally striped horizontal bar in the upper left of the area where the video should appear. There is no video. The video didn't have audio to begin with so there's no sound either. Until I get the video to work, I'm just testing the project by running it from my laptop.

    A week or so ago, I contacted support using chat. The person I spoke to suggested installing a more recent version of Captivate 9. That hasn't helped. I still have a problem with the video. It seems I'm not the only one.

    This is the only issue I need to solve to complete the course that uses the video.  Do you have any suggestions.

    Grace Daminato


    If you're trying to view these files from your local computer drive, upload your published content files, including the video file, to a web server and then view the HTML in a browser from that web server location..

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