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Lisa31013337pg2c
Known Participant
July 12, 2023
Question

Videos won't upload into Cp 12

  • July 12, 2023
  • 1 reply
  • 824 views

My Cp12 won't even upload a 5-second video which I made in 16:9 format to test things out. It is 7.2 MB MPEG-4.

 

When I click Add Video--> System, my videos are "greyed out" and unavailable for upload.

 

Any idea what the problem could be?

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    July 12, 2023

    I suspect that you mean version 12, sometimes indicated as CP2023?

    Which template slide did you use? Slide video or the other one?

    Can you re-encode the video with AME? I wonder if it still ships with CP2023? Hope that someone can confirm this is the case. I have Adobe Media Encoder installed, but have also CP2019 on my systems.  Not every MP4 uses the correct codec which is accepted by Captivate (at least that was so in all versions so far).

    L
    Lisa31013337pg2cAuthor
    Known Participant
    July 12, 2023

    My apologies if I might be calling the software by the wrong name, I mean "The All New Captivate", as opposed to "Captivate Classic". Is it correct to call this Cp12? Or should I call it Cp 2023?

     

    The only way I am aware of to add a video in this "All New Captivate" is New Slide --> Add Media block. From there you can either select a block with 1 video, or with 2 videos (I am not sure how having 2 videos on one screen is useful, but peraps there are use-cases for this--but not in my case).

     

    So I select the video block for a single video, and there is is, tiny and small, wiht a sample video from the Asset Library. Attempting to replace it with a video from my own computer is not possible - that's when I get greyed-out options that I cannot select. I see my files listed, but they are not available to click on and import.

     

    This must be a bug, right?

    Lilybiri
    Lilybiri
    Legend
    July 20, 2023

    Thanks, Lieve - I will try to figure this our when I can. Currently spending too many hours already trying to figure out all this new software... Have never used Media Encoder so I'll have to find some time and learn that. Thank you so much! 🙂 I wil let you know when I figure this one out. (A few too many balls in the air right now, right?) Have a great day!


    AME is not that hard to use (maybe I should create a blog post?). Please, just verify if it is still available to you by looking for the application 'Adobe Media Encoder'? It could help me to answer other users.

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