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J
John_Bates
Participating Frequently
November 21, 2017
Question

When loading a PowerPoint file into Captivate 2017, The program crashes on the last slide.

  • November 21, 2017
  • 1 reply
  • 1454 views

Captivate Screen dumpWindow displayed:  Adobe Captivate has stopped working.

                                     A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

This happens on subsequent restarts and NO solution is displayed. This software is very unstable and incredibly frustrating when working to a very tight timeline to get the finished product to our LMS.

    This topic has been closed for replies.

    1 reply

    RodWard
    RodWard
    Community Expert
    November 22, 2017

    Captivate is not normally unstable like this.  It would seem that the PPT deck might contain some object that is corrupting your Captivate project.

    If you are now unable to restart Captivate successfully, I suggest you reset your Preferences folder.  Then when Captivate restarts, try importing the same PPT but selecting smaller groups of slides each time until you find the slide or slides that seems to cause this issue.  Then you should be able to search those slides to locate what causes the incompatibility.

    For future reference, you should start looking at ways of removing PPT from your e-learning workflow as it severely restricts what you can do in Captivate, especially now that everyone in the industry is moving towards HTML5 output as the standard.

    J
    John_BatesAuthor
    Participating Frequently
    November 22, 2017

    Thanks Rod, I have tried resetting the Preferences and when cleaning out the cache nothing changes.

    The lockup occurs on every training module i.e. 5 Tried so far and always when last slide is being converted irrespective of slide numbers.

    The only difference is, in Captivate I have constructed 2 slides with instructions on how to navigate the course and the last slide on directions on how to access the Module test.

    When trying to load the Power Point file into Captivate these 2 slides are not inserted until the PP File has been converted.

    I totally agree that it is much better to construct the course in native Captivate format but this training requires 13 modules to be reformatted by mid December so don't have a lot of time available, as well as do normal classroom training.

    Our IT Gentlemen are looking at the problem tonight so I will try your fix first thing tomorrow morning by initially loading smaller slide numbers.

    Sincere thanks for your prompt reply.

    John

    V
    VanirCM
    New Participant
    November 23, 2017

    One other suggestion.  Anytime you are working with PPT in Captivate you need to make absolutely sure that you are launching Captivate with Run As Administrator privileges.  This is NOT the same as being an Administrator on your PC.

    Since you mention that you are in a corporate environment and you have "IT People" on hand, it's quite possible that you are not allowed to have admin privileges to your own PC.  So one debugging option to try is to get one of your IT people to log onto your PC, set Captivate to Run As Administrator in their user profile, and then attempt the same task importing the same PPT that always seems to crash your Captivate instance.  If it turns out that the IT person doesn't have the same issue, then you can pretty much assume yours is crashing due to a shortage of user privileges on your particular profile.


    I'm frustrated to read here that Captivate doesn't work well with Powerpoint when it was the heralded ability of Captivate to import PPT files, and its 'integration' with PPT, that was one factor in buying it!  For me, no matter which PPT file I try to convert using the 'new project create from powerpoint option' in Captivate 2017, it crashes giving me a 'fatal error' (without an error number). Additionally it is glacially slow for simple actions such as adding a Text Box or a Quiz slide, AND it refuses to wrap text in a text box...can you resolve these issues Rod?

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