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J
John_Bates
Participating Frequently
November 21, 2017
Question

When loading a PowerPoint file into Captivate 2017, The program crashes on the last slide.

  • November 21, 2017
  • 1 reply
  • 1454 views

Captivate Screen dumpWindow displayed:  Adobe Captivate has stopped working.

                                     A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

This happens on subsequent restarts and NO solution is displayed. This software is very unstable and incredibly frustrating when working to a very tight timeline to get the finished product to our LMS.

    This topic has been closed for replies.

    1 reply

    RodWard
    RodWard
    Community Expert
    November 22, 2017

    Captivate is not normally unstable like this.  It would seem that the PPT deck might contain some object that is corrupting your Captivate project.

    If you are now unable to restart Captivate successfully, I suggest you reset your Preferences folder.  Then when Captivate restarts, try importing the same PPT but selecting smaller groups of slides each time until you find the slide or slides that seems to cause this issue.  Then you should be able to search those slides to locate what causes the incompatibility.

    For future reference, you should start looking at ways of removing PPT from your e-learning workflow as it severely restricts what you can do in Captivate, especially now that everyone in the industry is moving towards HTML5 output as the standard.

    J
    John_BatesAuthor
    Participating Frequently
    November 22, 2017

    Thanks Rod, I have tried resetting the Preferences and when cleaning out the cache nothing changes.

    The lockup occurs on every training module i.e. 5 Tried so far and always when last slide is being converted irrespective of slide numbers.

    The only difference is, in Captivate I have constructed 2 slides with instructions on how to navigate the course and the last slide on directions on how to access the Module test.

    When trying to load the Power Point file into Captivate these 2 slides are not inserted until the PP File has been converted.

    I totally agree that it is much better to construct the course in native Captivate format but this training requires 13 modules to be reformatted by mid December so don't have a lot of time available, as well as do normal classroom training.

    Our IT Gentlemen are looking at the problem tonight so I will try your fix first thing tomorrow morning by initially loading smaller slide numbers.

    Sincere thanks for your prompt reply.

    John

    J
    John_BatesAuthor
    Participating Frequently
    November 29, 2017

    So when you say that your "drive is a network drive" of 3 TB, does that mean that you do NOT have an actual local hard drive on your computer but your setup is actually some kind of 'thin client'?

    If so, then Captivate's Default Locations shown in Preferences would NOT be pointing to a local hard drive but would be pointing perhaps to a virtual drive on a network?

    If the above is true, then I think we may have found your problem.  Captivate is not designed to work the way you have it set up.


    Morning Rod,

    I have stripped 1 Power Point Module and rebuilt in Captivate Format with out any conversion. 

    Nowhere in the Captive advertising does it say that it will only work in a dedicated *C* Drive installation.

    I have set up the Preferences to save to and access my *H* Drive on the network and that is where the IT department have installed the Captivate Software.

    All of the Previous Captivate 5 thru 9 versions have been set up in the same way and have worked without problems.

    As soon as I have the dedicated File built with animations and embedded Video I will report back with the results.

    Best regards

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