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phil902
New Participant
July 1, 2015
Question

Why does imported audio occasionally drop from some slides during playback?

  • July 1, 2015
  • 3 replies
  • 264 views

I have a CP8 file with 95 slides. Everything works fine in CP8. However, when I play the published files, certain slides occasionally will not play the audio. About 2/3 of them have imported audio.

I have cleared browser cache (IE11 and Chrome), rebooted before publishing. Sometimes it's the same slides that fail, and sometimes it will be different ones. This changes from one "publishing" to the next, without any changes to the files - just re-publishing.

Chrome is my default browser, but I generally get better playback using IE. This is not acceptable performance, and I have to get this released in 2 days.

Any advice will be greatly appreciated. Thanks in advance.

    This topic has been closed for replies.

    3 replies

    MatthewAllton1234
    MatthewAllton1234
    New Participant
    July 3, 2015

    I had this problem recently and discovered that items on the slide were paused and this also paused the audio. Maybe check to see if those slides have pauses too early?

    uniquescreennamelol
    uniquescreennamelol
    Inspiring
    July 2, 2015

    Have you tried delaying the slide audio for 0.5-1.0 seconds on the timeline? I know that I've run into issues where some audio is cut off when viewing published output if I have the audio starting at 0.0 seconds.

    RodWard
    RodWard
    Braniac
    July 1, 2015

    Have you cleared the Captivate Project Cache via the Clear Cache button found in the Preferences dialog?

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