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Latasha5E35
New Participant
September 26, 2021
Question

Why Microphone not working?

  • September 26, 2021
  • 2 replies
  • 748 views

Hello,

My laptop's microphone stopped working. I have gone through a lot of trouble shooting without success. Before I conclude that this is a hardware problem, may I ask if there is anything else I should be doing.

my system:
ASUS S500CA Laptop
Windows 10 Home X64 Version 1909
VIA HD Audio - (for speaker and microphone)


what actually happened:
The microphone (on skype) was working perfectly.
next day it didn't work on skype call


Here's a short summary of what I've done:
The only thing that changed between these two Skype calls was some Windows updates.
I Tried Deleting All Recent Windows Updates - Didn't Fix It
An update (4577670) could not be uninstalled, so I reinstalled the system at an earlier date than the successful SKYPE - did not work
I ran Win Trouble Shooter - it didn't report any problems
I tried updating the sound/microphone driver - reported that was the best driver I had
Driver Version Checked (Provider - Microsoft, Date - 2019-03-18, Version, 10.0.18362.1)
Checked driver details (report - No driver files are required or loaded for this device)
Updated to latest Win 10 version (20H2) - didn't help
Speakers are working properly.
I tried all of the above with internal microphone as well as external microphone (I tested all microphone options in setup - headset, external other)

Is there anything else I should try before giving up?

 

Thanks

    This topic has been closed for replies.

    2 replies

    E
    E-Learning Guy
    Inspiring
    October 27, 2021

    If you've got System Restore enabled on your PC (which I believe is enabled by default), you can restore your PC's applications, their configuration, and the Windows registry to a date when everything was working as expected. See https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5a3024da5#bkmk_restore_from_system_restore_point and expand the "Restore from a system restore point" accordion. The only downside to this is that it may not permanently fix the issue if your PC installs the update that caused the problem again.

    RodWard
    RodWard
    Braniac
    September 26, 2021

    This is quite a common issue, especially after updating Windows 10.

     

    You could try some of the suggestions here:

    https://www.drivereasy.com/knowledge/fix-windows-10-upgrade-issue-internal-microphone-not-working/

    You do NOT need to install the DriverEasy software, though.

     

    Another suggestion by Microsoft here:

    https://support.microsoft.com/en-us/windows/fix-microphone-problems-5f230348-106d-bfa4-1db5-336f35576011

    L
    Latasha5E35Author
    New Participant
    September 27, 2021

    Sorry my summary quite brief. In the interest of brevity, I didn't include everything I checked.

    I checked the settings you mentioned and they were all correct.

     

    As I was investigating further last night, the mic started working and I hadn't changed anything other than moving the laptop to another location. After that, it stopped working again.

     

    I found that when I tapped the laptop case, the mic picked up the tapping but I didn't hear the sound when the laptop stopped. Further manipulation seems to suggest that there is something loose in the mic circuit. So, I'm pretty sure I have a hardware problem.

     

    We tried to change the circuit and this circuit may have found the connection the mic was working properly so I needed to test the mic. For this we did online mic test through which mic is working simple. It took us a long time to understand this. But now the sound reaches the mic.

    S
    Steve5CFB
    New Participant
    October 27, 2021

    Great response.  Maybe you can help me.  I have Adobe Audition Verson 1 on my PC.  Operating system is Windows 10.  It wont recognise my microphone on Audacity either.  You seem well versed.  If you can help, perhaps you can drop me a line.  Many thanks

    Steve

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