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Your Captivate license has expired

New Here ,
Aug 17, 2022 Aug 17, 2022

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Hello Everyone,

I have a license assigned to my e-mail, but every time I log in to the software, I receive an expired license message.
I've tried all the solutions in this article with no success. 
Also, Adobe support walked me thru these steps without success.
https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

CarnegieIT_0-1660769918909.png
I would appreciate it if anyone could help.

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Community Expert ,
Aug 17, 2022 Aug 17, 2022

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Send an email to captivatehelp@adobe.com for assistance

Paul Wilson, CTDP

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New Here ,
Aug 18, 2022 Aug 18, 2022

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Thanks, Paul.

I will do it.

Best.

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Community Expert ,
Aug 17, 2022 Aug 17, 2022

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If you received your license from the Adobe eLearning Community then you can email 

elcommunity1@adobe.com for assistance. 

Paul Wilson, CTDP

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New Here ,
Aug 18, 2022 Aug 18, 2022

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I started a fresh install on my (another computer) laptop and received a message from Adobe "We have assigned a license to ...."
And it works.

Thanks All.

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