Your Captivate license has expired

Hello Everyone,

I have a license assigned to my e-mail, but every time I log in to the software, I receive an expired license message.
I've tried all the solutions in this article with no success. 
Also, Adobe support walked me thru these steps without success.
https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

I would appreciate it if anyone could help.