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2 replies

oksamurai
Community Manager
Community Manager
February 8, 2022

I believe the previous fix/file I posted should still be the workaround, but if that's not working I'm not sure what's going on. I'll check with the team.

Participant
February 8, 2022

Thank you. Yes, the fix/file is not working.

Participant
April 18, 2022

How can I add this fix to a single unit or does this fix only apply to a single unit? I'm asking because I applied the fix to my user account but if someone else uses the computer they get the error message.


Edit:

How can I add this fix to a single unit or does this fix only apply to a single user?

LinSims
Community Expert
Community Expert
February 8, 2022

Let me move this to the Character Animator forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

Participant
February 8, 2022

Thank you.