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Guidelines and Tips for the Adobe Community

Adobe Employee ,
Mar 29, 2016

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ADOBE COMMUNITY GUIDELINES

The Adobe Support Community is a platform that helps people deepen their knowledge of Adobe products and services, and connects learners to teachers. Because we are a community used by people of all ages, cultures, and by people at work, we carefully moderate the content in these forums.  Please help us keep them a safe and welcoming place for all members and abide by these community guidelines.   

 

  1. Be Respectful

We are a diverse and global community. Be respectful of different cultures, religions, languages, and identities of all participants. Language or media that offends, threatens or insults an individual or group based on race, ethnicity, national origin, religious affiliation, serious disease or disability, caste, gender, age, or sexual orientation is not welcome here.
Additionally, we do not allow content that contains the following:

  • Nudity or pornographic material
  • Vulgar language like profanity or hate speech
  • Harassment and threats
  • Graphic violence
  • Illegal activities or goods
  • Self-harm or promotion of self-harm
  • Promotion of terrorism or violent extremism
  • Spam or advertisements

 

  1. Be Supportive

We are a community designed to promote and encourage creative expression and a learning environment. Keep your posts, comments, private messages, and other communications on-topic, constructive, and encouraging.

 

  1. Be Safe

Do not share your own or others’ personal information like home address, phone number, email address, serial number, or payment information.

Beware of users purporting to be Adobe employees who are requesting your personal information or trying to gain access to your computer. All Adobe employees are required to have a red Adobe logo on their avatar, and it says 'Adobe Employee' under their username. Please use the report button if you detect anything suspicious.

 

  1. Be Yourself

Only upload your own work or content that you have permission to use.  Don’t use other people’s trademarks without permission or upload other people's work as if it is your own. We disable accounts that engage in deceptive or harmful behaviors, including:

  • Using fake profiles
  • Impersonating other people or entities
  • Falsely attributing someone else’s work
  • Using automated or scripted processes (such as bulk or automated following or appreciating of community comments, scripted commenting on conversation threads, etc.)

 

5. Report Abuse on the Adobe Community
If you ever experience a user violating the Community Guidelines, you can make a report to the community moderators. 

How to report inappropriate content:

  • Below each message in the community, you will find an option labeled 'Report'
  • Click this button to report inappropriate content
  • A moderator will review the content as quickly as possible and take action.

 

For more information about what you can and can’t do on our platform, check out our Terms of Use.

 

COMMUNITY USAGE BEST PRACTICES 

Choose the best location for your discussion.
Please post on the board that's most closely related to your concern, even though posting in the first board you see may be tempting. This is your best chance to get a quick and correct answer. Utilize the Topic selection available with posting to help fellow users find your post more easily.

 

Supply pertinent information for more timely and effective answers.
The more information you supply about your issue, the better equipped other community members will be to answer. Consider including the following in your question:

  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message(s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • Computer hardware, such as CPU; GPU; the amount of RAM; etc.

 

Be wary of users who pretend to be Adobe Employees to get access to your information.
Beware of users purporting to be Adobe employees who are requesting your personal information or to gain access to your computer. All Adobe employees are required to have a red Adobe logo on their avatar and it says 'Adobe Employee' under their user name. You can report phishing attempts by using the report button if this happened via the Community or by emailing us here.

 

Self-promotion & Third Party services (addendum to Terms of Use 6.2 M)

  • The Adobe Support Community does not allow posts, screen names/user names, or private messages that include spam or advertisements. However, services or products (free or paid) that meet a need that Adobe can't fill at this time can be promoted in replies to questions, if and only if they are legitimate solutions to the customer's question. When directing customers to these services or products, you must be explicit if they are free or paid. Promotions will be considered as spam if they are not directly related to the original question. However, members of the Adobe Community Professionals program are permitted to include a weblink to their forums' signature if the website information is non-paying and would be helpful to the user’s post.
  • If you are interested in posting a brand new thread about a service or product that may be beneficial to others, be sure to provide context to why you are posting it (i.e. you have noticed it addresses a top issue and feel this resource will help other users). You must be very explicit that it is not an advertisement, but rather a helpful resource for others. Please also be clear if it is free or paid. 

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Guidelines and Tips for the Adobe Community

Adobe Employee ,
Mar 29, 2016

Copy link to clipboard

Copied

ADOBE COMMUNITY GUIDELINES

The Adobe Support Community is a platform that helps people deepen their knowledge of Adobe products and services, and connects learners to teachers. Because we are a community used by people of all ages, cultures, and by people at work, we carefully moderate the content in these forums.  Please help us keep them a safe and welcoming place for all members and abide by these community guidelines.   

 

  1. Be Respectful

We are a diverse and global community. Be respectful of different cultures, religions, languages, and identities of all participants. Language or media that offends, threatens or insults an individual or group based on race, ethnicity, national origin, religious affiliation, serious disease or disability, caste, gender, age, or sexual orientation is not welcome here.
Additionally, we do not allow content that contains the following:

  • Nudity or pornographic material
  • Vulgar language like profanity or hate speech
  • Harassment and threats
  • Graphic violence
  • Illegal activities or goods
  • Self-harm or promotion of self-harm
  • Promotion of terrorism or violent extremism
  • Spam or advertisements

 

  1. Be Supportive

We are a community designed to promote and encourage creative expression and a learning environment. Keep your posts, comments, private messages, and other communications on-topic, constructive, and encouraging.

 

  1. Be Safe

Do not share your own or others’ personal information like home address, phone number, email address, serial number, or payment information.

Beware of users purporting to be Adobe employees who are requesting your personal information or trying to gain access to your computer. All Adobe employees are required to have a red Adobe logo on their avatar, and it says 'Adobe Employee' under their username. Please use the report button if you detect anything suspicious.

 

  1. Be Yourself

Only upload your own work or content that you have permission to use.  Don’t use other people’s trademarks without permission or upload other people's work as if it is your own. We disable accounts that engage in deceptive or harmful behaviors, including:

  • Using fake profiles
  • Impersonating other people or entities
  • Falsely attributing someone else’s work
  • Using automated or scripted processes (such as bulk or automated following or appreciating of community comments, scripted commenting on conversation threads, etc.)

 

5. Report Abuse on the Adobe Community
If you ever experience a user violating the Community Guidelines, you can make a report to the community moderators. 

How to report inappropriate content:

  • Below each message in the community, you will find an option labeled 'Report'
  • Click this button to report inappropriate content
  • A moderator will review the content as quickly as possible and take action.

 

For more information about what you can and can’t do on our platform, check out our Terms of Use.

 

COMMUNITY USAGE BEST PRACTICES 

Choose the best location for your discussion.
Please post on the board that's most closely related to your concern, even though posting in the first board you see may be tempting. This is your best chance to get a quick and correct answer. Utilize the Topic selection available with posting to help fellow users find your post more easily.

 

Supply pertinent information for more timely and effective answers.
The more information you supply about your issue, the better equipped other community members will be to answer. Consider including the following in your question:

  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message(s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • Computer hardware, such as CPU; GPU; the amount of RAM; etc.

 

Be wary of users who pretend to be Adobe Employees to get access to your information.
Beware of users purporting to be Adobe employees who are requesting your personal information or to gain access to your computer. All Adobe employees are required to have a red Adobe logo on their avatar and it says 'Adobe Employee' under their user name. You can report phishing attempts by using the report button if this happened via the Community or by emailing us here.

 

Self-promotion & Third Party services (addendum to Terms of Use 6.2 M)

  • The Adobe Support Community does not allow posts, screen names/user names, or private messages that include spam or advertisements. However, services or products (free or paid) that meet a need that Adobe can't fill at this time can be promoted in replies to questions, if and only if they are legitimate solutions to the customer's question. When directing customers to these services or products, you must be explicit if they are free or paid. Promotions will be considered as spam if they are not directly related to the original question. However, members of the Adobe Community Professionals program are permitted to include a weblink to their forums' signature if the website information is non-paying and would be helpful to the user’s post.
  • If you are interested in posting a brand new thread about a service or product that may be beneficial to others, be sure to provide context to why you are posting it (i.e. you have noticed it addresses a top issue and feel this resource will help other users). You must be very explicit that it is not an advertisement, but rather a helpful resource for others. Please also be clear if it is free or paid. 

Topics

Community Information

Views

32.9K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more