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Peafreen
New Participant
January 3, 2009
Question

Acrobat 8.1.3 Professional Patch Failure (MAC Intel)

  • January 3, 2009
  • 2 replies
  • 19312 views
I have the latest Adobe updater installed but when I try to update from 8.1.2 to 8.1.3 I get the following error message

'the patch failed because the application has been modified since it was originally instlaled (for example, plug-ins may be been disabled). Please go to the Adobe support website for more information regarding how to re-enable disabled components prior to installing the patch. Or, you can uninstall and reinstall the application, and then reinstall the patch'

Adobe support said I am no longer eligible for support on this CS3 product. NICE....really great!! NOT- I just wanted them to point me in the right direction because I can't find anything about this on the site. Plus, when I upgraded to CS3 it was a download (won't make that mistake again) and my download file .dmg file for the suite has an invalid checksum - NICE again - can't re-download it from my account because it's not there, don't know why it's not, so I can't reinstall it.

Can someone help me with this? How can I fix the Acrobat Professional (MAC version) Thank you.
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    2 replies

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    ideasfromthedeep_com
    New Participant
    August 29, 2010

    For anyone having this issue, make sure that you have not removed any localizations from your installation(s). For example, running "Monolingual" or similar applications. Doing so will cause the Adobe Update to fail because it requires all languages to be installed for Adobe products. Very un-Mac OS X behavior, but there you have it.

    Note that uninstalling and re-installing Acrobat causes the language packs to be re-installed, which is why doing so typically (but not always, see link) allows the updater to work.

    I posted a couple of additional items of note in this thread.

    Hope it helps,

    ifd

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    PhotoLogic
    New Participant
    January 25, 2009
    Still no reply from Adobe!!!!????
    I'm having the same problem. I use Preview to view my PDF files anyway, it's faster. But why can't we install an update Adobe says we need? I've paid for this version, why can't we use it? Adobe Support or someone that knows should get on the stick about this.
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    PeafreenAuthor
    New Participant
    January 26, 2009
    One issue solved. After many emails and phone calls about the missing CS3 download in my account - I finally talked to a very nice customer support lady in India who was able to identify that I had two accounts and the CS3 product was under a different user name. No one else was apparently able to realize this. So, I re-downloaded the CS3 Suite, (immediately copied to a DVD for future) and uninstalled and reinstalled Acrobat Professional. Ran the updates but still the same problem - it will not update to 8.1.3.

    I guess there aren't enough folks with this issue for Adobe to care about helping to fix it. Very frustrating. I have no reason to upgrade to CS4 at this point and time and frankly can't afford to do so - $600 for an upgrade in this economy is not an option. So, if anyone out there has a fix please please share. Thanks.
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    Anonymous
    February 9, 2009
    I'm having the same problem here, and so far none of the suggestions I've seen on this forum and elsewhere have worked. I think I'll just stick with 8.1.2 and ignore the update.
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