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FarhanKhosravi
New Participant
September 12, 2020
Question

Adobe connect 11 windows software is still on version 10 ....

  • September 12, 2020
  • 2 replies
  • 254 views
Hi, after years; finally adobe connect version 11 is published for pc, so i downloaded that and tried to connect to a meeting, but it still loades in version 10.....  so what's going on?! i can see that only your app icon is changed... everything else is still in version 10... UI is not changed at all! so, where is ''real'' connect 11 desktop app?!
(and of course mobile app is still not updated too.......)
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2 replies

zweigle@clarix.com
zweigle@clarix.com
Participating Frequently
September 15, 2020

First - An Adobe Connect account needs to have been upgraded to version 11. Most are currently scheduled for upgrade on 09/27/2020.

Secondly - By default meetings continue with the 'Classic View' until the 'Standard' view is allowed by an account administrator and whoever is managing the meeting information setting for the specific meeting.

Third - The new desktop app is backward compatible so the experience is based on the account/meeting rather than just  the new desktop app

 

And - From my experience the new HTML client works very nicely in browsers on mobile devices... except for the real-estate issue on smaller devices.

 

If you have additional questions or would like to know more, feel free to contact me directly.

Walter Zweigle - Senior Adobe Connect and Captivate Prime Account Manager - Clarix Technologies

585-899-5300 x156 Zweigle@clarix.com

Walter Zweigle - Sales Account Manager | Clarix Technologies Inc. | 585-899-5300 x156 | zweigle@clarix.comAdobe Connect | Adobe Learning Manager | Adobe Acrobat Sign
F
FarhanKhosraviAuthor
New Participant
September 21, 2020

Ok mr Zweigle.. i will contact you directly, to make forum clean 🙏

Jorma_at_CoSo
Jorma_at_CoSo
Brainiac
September 15, 2020

The upgrade to Connect 11 is a stagered process, and it is likely that your account isn't yet upgraded to Connect 11. The newest version of the app does contain both Connect 10 and 11 apps and will utilize the appropriate version based on what the account being accessed is. 

In short you have the 'real' app.

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