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Adobe Connect window minimized when exporting to offline MP4

New Here ,
Aug 13, 2019 Aug 13, 2019

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Every time I try to export a recorded meeting by clicking on "Actions" -> "Make Offline", the recording window keeps getting automatically downsized to about 2 x 3 inches in my screen.

I try to resize it, choose different recording options (ex: Desktop, HD, etc.), but as soon as I choose the file name and hit "save", the window is resized again to this little 2 x 3 and from that point the resizing buttons of the window are hidden. I can't even resize it with my mouse by pressing on the corners of the recording windows.

I can export with no problems at all on my desktop computer (so I believe I know how to export).

This problem only happens on my laptop. I already tried to uninstall and reinstall the Adobe Connect App. I also tried running the Adobe Connect App in compatibility mode for Windows 8, but no success. My laptop is a Lenovo YOGA 720 running windows 10, 64bit.

Any ideas?

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correct answers 1 Correct answer

LEGEND , Aug 16, 2019 Aug 16, 2019

Ok, it may be a compatibility issue. I have an older Yoga with the UHD screen and stuff like this tends to come up from time to time because of the high resolution setting. If you set the screen resolution to 1920x1080, see if that resolves the issue.

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LEGEND ,
Aug 15, 2019 Aug 15, 2019

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Do you have the UHD or FHD screen?

  • 13.3" UHD (3840 x 2160) IPS Anti-Glare Multi-touch
  • 13.3" FHD (1920 x 1080) IPS Anti-Glare Multi-touch

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New Here ,
Aug 15, 2019 Aug 15, 2019

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My display type is: 15.6" UHD (3840x2160) IPS multi-touch anti-glare.

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LEGEND ,
Aug 16, 2019 Aug 16, 2019

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Ok, it may be a compatibility issue. I have an older Yoga with the UHD screen and stuff like this tends to come up from time to time because of the high resolution setting. If you set the screen resolution to 1920x1080, see if that resolves the issue.

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New Here ,
Aug 19, 2019 Aug 19, 2019

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Yes, it did solve the problem

I wish Adobe correct this issue because it's not nice to have to switch my display resolution, but at least I have an option to export on mp4 on my laptop.

Thank you so much!

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