Recording a windows in Extend Monitor

Question

Our customer wants to use their Web meeting tools for web meeting and we want to record down the meeting.

To let more people see the screen, we connect the notebook to another large monitor, using the extend function.

So, customer's web meeting tools is on the extend monitor.

Then, we use Adobe connect host to record the meeting, use desktop share + share Windows (Customer's web meeting tools).

We can see the red "Share" on the Customer's web meeting tools.

When we check the record video, it just show the Adobe connect panel.

Is that we did something wrong to do such recording?

Best Regards,

Ivan

Jorma_at_CoSo · Answer

In my experience, the Windows or Application sharing function, doesn't reliably work on the secondary monitor. Connect seems to think that you will be placing those windows or applications on the primary monitor, so all that is seen in the Share pod, is the blue occlusion. Try using Desktop sharing using the second monitor and see if that works better.

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