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michellentiboston
Participating Frequently
February 26, 2013
Question

Templates Not Working - Layouts Missing

  • February 26, 2013
  • 3 replies
  • 6764 views

I have several Templates with Layouts.  Almost all of the templates work well when a new meeting is created from them. However, one of the templates seems to fail when a new meeting is created from it. I get a blank layout with a single Notes pod, with the following text: 

The template you are looking at is the one we use if the default template feature is not working.

That strange thing is that when it first started happening, it was intermittent. Sometimes it would work and other times it wouldn't.  Then we had one of the meeting rooms that had been created from the template look fine initially, but then when I went back to it later, the templates had disappeared and the one Notes pod with the text above was showing.

I would really not like to have to recreate the meeting layouts! Any suggestions for how to get this working?

Please help me!!!

And please - don't tell me to go to support.  I have called and called, emailed, updated my ticket and I get NO response.  It has been over 6 weeks since this problem started and I put in my first support ticket January 8th!!  It is now February 26th and I still have no resolution.

This topic has been closed for replies.

3 replies

P
pluthr
New Participant
May 30, 2020

Here we are in June of 2020 and there is still no fix but I will say that, despite having to recreate my room, Adobe Online Support was able to help me. I learned a couple of things: 1 - when creating a new class DO NOT delete the 3 layouts that are already in the room. You can modify them and rename them but don't delete them. 2 - when leaving your room each time be sure to go to Meetings and then select End Meeting. This will help your files to not get corrupted 3 - Instead of uploading your content directly into the room use the content tab in your Adobe Admin site. If you happen to have a room that needs to be recreated it is way faster to do if you have the files in either your content or shared content folders. It did take me hours to recreate a complex room because I did not do this step and uploaded it directly into the room.

 

Adobe online help was great, despite me having to recreate the room. I learned a lot.

A
Anonymous
June 2, 2020

I undestand that deleting the templates can be a problem. I just don`t see the connection. Why can I open the template room fine (as Morphette), but I cannot create a room, based on the very same template? Why is there not a place, where delted items go and you can restore them, if you see that deleting them causes problems. Why are the standard templates not protected against being deleted by a user, if they are so imporntant? We have a lot of reoccuring events and I won`t empty the template. This is just not feasible. 

 

We are in 2020 und you can expect a nice and intuitive piece of software. Together with confirmed (by our local Adobe-dealer) problems with the html-client (which is still not available for presenters), and missing other 2020-features like playing HD-videos, it is really cumbersome to work with it.  

 

 

R
rosendor40514093
New Participant
February 1, 2021

February 2021 : same old problem.   How come a firm like ADOBE pays no attention to a problem that goes back to 2010?  Is it that the creators of Adobe Connect are no longer with the firm and the actual developers know nothing about how to fix it?  I wonder...   I have been a user of Adobe Connect (or tried to be) for more that a year because I thing that there is no plattform than Adobe Connect. I had the "template bug" since the beginning and customer supoort answer was always : start from zero...  What kind if answer is that?  But I am so in love with the plattform that guess.... not once or twice but in three different oportunities I did start from the begining again and again.   I tried to get CLARIX involved by buying the product from them in November 2021... and guess again : same problem, eventhought Clarix customer service is by far better than ADOBE.  But we together, Clarix and myself, haven't been able to get ADOBE to solve the bug.  So,  what is the next step?   I have a ticker running up and down in Customer Service but it seems nobody cares. 

  • Case ID: E-000281637     Any ideas?
    brookeh71699259
    brookeh71699259
    New Participant
    April 23, 2019

    We just started having this issue today - we used the same template yesterday without issue, and today it won't load in our meeting rooms and we see the note/error message. Other templates seem to still be working fine. This template can be opened from Adobe Connect templates page without issue, but when you try to open a room that has that template, you see the note/error message.

    Any help is appreciated!

    Jorma_at_CoSo
    Jorma_at_CoSo
    Brainiac
    April 23, 2019

    Contact the Connect Support team. Adobe Connect Support

    brookeh71699259
    brookeh71699259
    New Participant
    April 23, 2019

    I have, I chatted and did a screenshare with them this morning. No word on any findings - but the fact this thread is from 2013 doesn't give me much confidence in getting an answer.

    Jorma_at_CoSo
    Jorma_at_CoSo
    Brainiac
    February 26, 2013

    Take one of the working rooms that was created from template in question and move it into a Template folder (Shared Templates or My Templates). Then create a new Template room from the room you just moved into the Templates folder. Place the new Template room in the appropriate Template folder and move the meeting back to its desired location.

    You may need to go clean up the new Template room, but it should then be able to be used for creating future meetings.

    M
    michellentibostonAuthor
    Participating Frequently
    February 26, 2013

    I already tried that.  It won't create a new meeting from the other working ones either. I've tried putting them in my Shared Templates and in My Templates.  I still get nothing.


    Just as a quick aside - the original meeting room works just fine.  It is residing in the Shared Template folder and I can open it, all the layouts look fine - but when I try to create a new meeting it doesn't work.

    A
    Anonymous
    February 27, 2013

    So when you create a meeting and choose a template - you don't see the ones you moved to the shared templates folder as a choice?

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