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michellentiboston
Participating Frequently
February 26, 2013
Question

Templates Not Working - Layouts Missing

  • February 26, 2013
  • 3 replies
  • 6764 views

I have several Templates with Layouts.  Almost all of the templates work well when a new meeting is created from them. However, one of the templates seems to fail when a new meeting is created from it. I get a blank layout with a single Notes pod, with the following text: 

The template you are looking at is the one we use if the default template feature is not working.

That strange thing is that when it first started happening, it was intermittent. Sometimes it would work and other times it wouldn't.  Then we had one of the meeting rooms that had been created from the template look fine initially, but then when I went back to it later, the templates had disappeared and the one Notes pod with the text above was showing.

I would really not like to have to recreate the meeting layouts! Any suggestions for how to get this working?

Please help me!!!

And please - don't tell me to go to support.  I have called and called, emailed, updated my ticket and I get NO response.  It has been over 6 weeks since this problem started and I put in my first support ticket January 8th!!  It is now February 26th and I still have no resolution.

This topic has been closed for replies.

3 replies

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pluthr
New Participant
May 30, 2020

Here we are in June of 2020 and there is still no fix but I will say that, despite having to recreate my room, Adobe Online Support was able to help me. I learned a couple of things: 1 - when creating a new class DO NOT delete the 3 layouts that are already in the room. You can modify them and rename them but don't delete them. 2 - when leaving your room each time be sure to go to Meetings and then select End Meeting. This will help your files to not get corrupted 3 - Instead of uploading your content directly into the room use the content tab in your Adobe Admin site. If you happen to have a room that needs to be recreated it is way faster to do if you have the files in either your content or shared content folders. It did take me hours to recreate a complex room because I did not do this step and uploaded it directly into the room.

 

Adobe online help was great, despite me having to recreate the room. I learned a lot.

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Morphette
Participating Frequently
June 1, 2020

I wrote about this in March 2020, as a new user and despite being told my "template had corrupted" and there was nothing they could do, I have continued to build templates and rooms  - I am now a licence holder for a client of mine and for absolutely no reason it has happened again. The template opens fine but will not let me create a new room from it. I have tried all four of my default templates and they are all behaving this way, despite me not having touched them - this is SOOOOO clearly a problem with Adobe Connect Software that corrupts the files but no-one will accept responsibility. Without the ability to back up or store locally my work I am totally at the mercy of software which is full of bugs. These templates were built to cover reoccurring training sessions and so not having to empty a template of delegate content each time was the purpose of creating "master" courses and then specific "events" which could be saved. Adobe Connect markets itself as Virtual Training but doesn't seem to think that you would ever repeat a course???

brookeh71699259
brookeh71699259
New Participant
April 23, 2019

We just started having this issue today - we used the same template yesterday without issue, and today it won't load in our meeting rooms and we see the note/error message. Other templates seem to still be working fine. This template can be opened from Adobe Connect templates page without issue, but when you try to open a room that has that template, you see the note/error message.

Any help is appreciated!

Jorma_at_CoSo
Jorma_at_CoSo
Braniac
April 23, 2019

Contact the Connect Support team. Adobe Connect Support

brookeh71699259
brookeh71699259
New Participant
April 23, 2019

I have, I chatted and did a screenshare with them this morning. No word on any findings - but the fact this thread is from 2013 doesn't give me much confidence in getting an answer.

Jorma_at_CoSo
Jorma_at_CoSo
Braniac
February 26, 2013

Take one of the working rooms that was created from template in question and move it into a Template folder (Shared Templates or My Templates). Then create a new Template room from the room you just moved into the Templates folder. Place the new Template room in the appropriate Template folder and move the meeting back to its desired location.

You may need to go clean up the new Template room, but it should then be able to be used for creating future meetings.

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michellentibostonAuthor
Participating Frequently
February 26, 2013

I already tried that.  It won't create a new meeting from the other working ones either. I've tried putting them in my Shared Templates and in My Templates.  I still get nothing.


Just as a quick aside - the original meeting room works just fine.  It is residing in the Shared Template folder and I can open it, all the layouts look fine - but when I try to create a new meeting it doesn't work.

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michellentibostonAuthor
Participating Frequently
February 27, 2013

So when you create a meeting and choose a template - you don't see the ones you moved to the shared templates folder as a choice?


No, I see it just fine.  I select it from the list when I am creating a new meeting. It creates a new meeting, however, when I open the new meeting it shows the following message in a Notes Pod - "The template you are looking at is the one we use if the default template feature is not working." 

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