New Participant

Question

Adobe Connect Add-In Crashes When Sharing Webcam

Forum|Forum|10 years ago
August 13, 2015
4 replies
9477 views

I'm in need of help. I'm trying to use the Adobe Connect Add-In for some meetings, but any time I click the "Share Webcam" option it gives an error that the Adobe Connect Add-In has stopped working. I have attempted in both Firefox and Internet Explorer. I don't believe the browser is the issue because the meeting itself loads fine in either. It is the separate Add-In that crashes. It does not even bring up the dialog box to allow or deny access. It crashes before that box comes up.

Some background information:

ASUS T100

Windows 10

Adobe Connect 9 Add-In (Version 9.2.2)

Adobe Flash Player 18 NPAPI

I'm attempting to use the built in webcam. It works on other sites such as www.testmywebcam.net. Any help is appreciated because right now I have to use another computer in order to share a webcam.

Thanks

This topic has been closed for replies.

S

sarahp57920541

New Participant

I finally found a thread that had an solution for this and I hope it works for you too. Somehow Adobe Captivate is making Adobe Connect crash. The user I was helping with this issue had an Adobe suite of products installed and didn't need Captivate so I uninstalled only that application and rebooted the computer. Now the desktop Connect app is working without issues.

F

farida45792048

New Participant

Thank you for resolving the issue. I am afraid this solution won't work for me, as I work with both Captivate and Adobe Connect. Is there any other solution for this problem? May it be possible to set Captivate to "Inactive"? Why does Captivate affect my camera and screen capture even when it is not running?

It seems really strange to me that two programs that are used to create E-Learning Content are in conflict so that you can't use both at the same time.

I am using a MacBook Pro 13" mid-2012 with OSX 10.13.2.

H

HughW

New Participant

I'm having the exact same problem with a new Microsoft Surface Pro 4 tablet. Surface Pro 3 works fine.

Computer Info:

Surface Pro 4 i5-6300U, 8GB ram
UEFI 103.818.768
Intel HD Graphics 520 (10/27/2015, 20.19.15.4308)

I had the same problems with Windows 10 Pro and Enterprise 64 bit. I formatted the Pro version and installed Enterprise just to see if it made a difference. After OS install, I only ran updates from Microsoft, otherwise it was a totally clean machine.

I have two on premise servers, Adobe Connect 8.2.2.0 & Adobe Connect 9.5.0, both behave exactly the same. If you enter a meeting room with no plugin, you can click "Start My Webcam" and it works fine in either Connect version. As soon as you install the plugin, and click "Start My Webcam", the plugin dies.

Computer running Adobe Flash Player 19.0.0.226

Two plugins that are failing:

Adobe Connect Add-in 9.4 r96 9.4.96.0
Adobe Connect 9 Add-in version 11.9.974.231

Hope this helps,

Hugh

J

johannab70544877

New Participant

I have the exact same thing happening on my new surface book. Ugh! I teach online and really wanted this to work on my surface book. Any help would be great!

petera79550148

New Participant

I also have a lot of angry at Adobe Connect since I operate a Surface Pro 4. Earlier with the Surface Pro 3 (both under Windows 10) there were no problems.

I can start Adobe Connect but when I start the cam or sharing the screen then Adobe Connect crashes after 3 or 4 seconds.

As I also teach online I need an immediate help. Is someone from Adobe reading this forum?

S

Sally Cox ACP

Inspiring

‌

I agree with the other person who replied that you should reinstall your Add-In but there are a few other tips I'd try, as well. Reboot your computer, close all other unnecessary apps. Within Connect, right click on screen and choose "Settings." Fourth icon from the left change cache to "Unlimited."

BTW easy to install add-in by going to Help menu and choosing Downloads. Good luck!

Jorma_at_CoSo

Brainiac

I would start with getting the current Add-in. Adobe Connect Downloads and Updates. Version 11.9.974.205 is current.

Does the video work when not using the add-in?

jwilson2007Author

New Participant

Sorry I wasn't clear in the first post. It is Adobe Connect Add-In version 11.9.974.205 and Adobe Connect version 9.2.2. The video of everyone else in the meeting works fine with or without the add-in. It is only after I try to share my camera that it crashes. In order to share my camera it forces me to have the add-in. Using the add-in works until I choose "Start My Webcam" at which point it crashes.

Jorma_at_CoSo

Brainiac

I supose it could be a Windows 10 issue, I'll test it on that OS and see if I can replicate the issue.

You shouldn't be forced to use the Add-in for video (though it will recommend that you use the add-in for better performance and quality).

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded