Adobe Connect: PowerPoint Slide Not Showing

Forum|Forum|7 years ago
October 26, 2018
3 replies
2756 views

Hi

I am a virtual training facilitator using Adobe Connect 9.

For the last couple of weeks, I have had some participants claiming they couldn't see a PowerPoint slide I was sharing.

The session starts with PowerPoint slides, and they didn't have any problem viewing it at the beginning. Seems like it always happens AFTER I finish sharing my desktop and coming back to the ppt slide in the middle of the session. They just saw a black loading screen.

So far the problem was solved by participants and/or myself logging back into the session.

I have been doing the session for about a year using the same computer(Windows 10), but this never happened before. Just for the last couple of weeks.

Any advice will be appreciated.

Thank you.

Jazzmeg

This topic has been closed for replies.

Maldivas11

Participant

Dear Jazzmeg:

Sorry because I did not see your question before.

There are other times that Connect has problems with ppt or pptx docs.

Sometimes can be a bug (like this time) but other it also depends of the name of the file (be sure not to have a very long name or characters like /, - , etc.

My best regards.

Bani Verma

Community Manager

Moving this query to Connect General Discussion community.

J

jazzmegAuthor

Participant

I had a chat with an Adobe agent and found out that the problem I mentioned above about ppt slide not loading on participants' computer has been a bug of Adobe Connect for the last few days. This is affecting some regions including U.S.A. So if you encounter the same problem, I suggest either you or your participant leave the room and log back in. Adobe is working on the issue right now.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded