This file requires Adobe Acrobat Reader to support tracking functionality

[CPriceF2]

All PDF files uploaded to our Adobe Connect Content libraries (hosted) are displaying a window with the message "This file requires Adobe Acrobat Reader to support tracking functionality".  I have 2 hosted accounts and both have this issue (which started today). We were upgraded to version 9.1 over the weekend also. Is anyone else seeing this and do you know of a resolution?

[sameer_puri]

Hi,

Adobe Acrobat Reader is required for PDF tracking (page view reports etc).

Are you using Chrome? If yes, can you confirm if you have Adobe Reader plugin installed in your Chrome browser.. you can look at your plugins from chrome://plugins/ Make sure if it is installed, it is enabled too.. Also, you can disable Chrome's default PDF viewer, just in case....

Similarly for other browser, look for Adobe Reader plugin. Do let us know if this worked for you.

Hope this helps!

Sameer Puri

[CPriceF2]

No, not using Chrome. We are using IE 8, and the Adobe Reader plugin was enabled. 

That being said, the issue has been resolved on my system.

After other browser setting changes, I uninstalled/re-installed the recent 11.0.4 Reader update. I was then able to view PDFs uploaded to the Connect Content library.

We are now doing additional testing to ascertain if that was the actual fix.

Will keep you posted.

Regards,

Colleen

[CPriceF2]

Update: We have not been able to confirm whose update (MS or Adobe) caused this issue, but the  one of the resolutions (enabled Reader Add-on) has broken something else.

Enabled add-on: Enabling the Reader add-on resolved the issue of not being able to view PDFs, but now prevents the PDF from opening in the application. Instead, it now opens in the browser, which causes links on the PDF to open the linked file in the same window. That results in the return of those end user support issues. http://helpx.adobe.com/acrobat/using/display-pdf-browser-acrobat-xi.html

Reader: In some cases, enabling the Reader Add-on did not resolve the issue until Reader was uninstalled and/or reinstalled.

We hope this information helps others.

Does anyone know how to get rid of the Adobe Advertisement that now appears in all PDFs that open in the browser? Note: It does not appear in all versions of Reader (e.g. Reader 9)?

[christiek]

I would like to know that all of my learners don't have to troubleshoot this as we did. Is there a way to turn of content tracking?