Adobe creative cloud charge indéfiniment

[hugo_clm]

J'ai installé Creative cloud Desktop mais la roue de progression charge indéfiniment. J'ai essayer de redémarrer mon PC, réinstaller l'application et mettre a jour mon PC mais rien ne marche. J'ai utilisé le Log Collector Tool et ca m'a donné ceci : File: AdobeLogs_20241130_035222_225-win-GS.zxp

Je suis sur Windows 11.

 

[Peru Bob]

Try a different browser.

[kglad]

or reset it.

[hugo_clm]

I just tried but nothing change.

[hugo_clm]

What i'm supposed to reset ?

[kglad]

the cc app.

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[hugo_clm]

I have tried everything but nothing work. So i am supposed to create a new microsoft account ?

[kglad]

no, that would be a new user profile, but first make sure you carried out the last fix carefully.

[hugo_clm]

I tried with another user profile but it still doesn't work

[kglad]

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.