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Adobe Muse not loading in CC Desktop version 6.1.0.587

Engaged ,
Dec 22, 2023 Dec 22, 2023

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Since the most recent update to the Creative Cloud Desktop app, to version 6.1.0.587, my copy of Adobe Muse will not load. It partially loads, and then just closes.

In the Windows 10 event log is -

 

Application: Muse.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000000DEE917

 

Followed by -

 

Faulting application name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Faulting module name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Exception code: 0xc0000005
Fault offset: 0x000000000060e917
Faulting process ID: 0x3150
Faulting application start time: 0x01da33a19cf3e497
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Report ID: 8266414e-2cfd-4801-b0e4-a5257678bd62
Faulting package full name:
Faulting package-relative application ID:

 

I asked about this here on the forum.

https://community.adobe.com/t5/creative-cloud-services-discussions/muse-not-running-after-creative-c...

 

It appears that I am not the only one seeing this!

Could it be investigated as a matter of urgency please?

 

I don't know if this is affecting other Adobe apps as well.

I am of course well aware that Muse is no longer supported, and hasn't been for quite a few years now.

However, it should still work.

If all the Adobe processes on the PC are closed down, Muse does still run, and works fine, so whatever the problem is, it is not within Muse, it's something that's been introduced by the latest CC Desktop app update.

Thanks,

Dave Hawley.

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3 Comments
Community Expert ,
Dec 22, 2023 Dec 22, 2023

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@DaveH5 

 

adobe's aware of the issue and is investigating.

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Community Beginner ,
Dec 22, 2023 Dec 22, 2023

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I called and they had me reinstall Muse and it worked. Once. Then it disappeared again. This is going to kill me. Anyone else have any fix help?? please??

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Community Expert ,
Dec 23, 2023 Dec 23, 2023

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LATEST

a work-around is to shut-down all adobe processes and then run muse.https://community.adobe.com/t5/creative-cloud-services-discussions/muse-not-running-after-creative-c...

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