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Creative Cloud app causes serious bug on macOS 14 Sonoma beta

Community Expert ,
Jul 13, 2023 Jul 13, 2023

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On macOS 14 Sonoma (currently in beta), the Adobe Creative Cloud app causes a serious issue.

 

Bug Description

 

Once the Creatice Cloud app is launched, the following problem starts happening in ALL apps:

 

If you trigger a Save dialog one way or another, the app's icon starts bouncing in the Dock and the app isn't the frontmost process anymore. That is, it doesn't respond to keyboard until you manually bring the app back into focus by either clicking the Save dialog, app window, or the app icon in the Dock.


The same issue also happens when calling the Open dialog (in which case the icon doesn't bounce in some apps, but the app is still not responding to keyboard until you bring it back to front manually).

The bug prevents users from performing regular operations related to saving/opening documents such as specifying the file name, or cancelling the dialog etc. (until you manually bring the app back to the front).

 

Additional Info

 

-The problem affects absolutely all apps of any maker (Apple, Adobe, Microsoft and everything else).

 

-The problem only starts once the Adobe Creative Cloud is launched. No issues prior to that.

 

-Once the problem starts, it never goes away. You can quit the CC app and even kill every process that contains "adobe" and "creative" in Activity Monitor: the problem still remains.

 

-Happens in the latest beta 3.

 

 

Sonoma is, obviously, still in beta so bugs are still expected. So hopefully Apple and Adobe will work on it and fix it before Sonoma is released.

Bug Unresolved
TOPICS
App installs and updates , Files and libraries , Others

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correct answers 1 Correct answer

Community Expert , Jul 25, 2023 Jul 25, 2023

Apple solved this bug in Sonoma beta 4.

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15 Comments
Community Expert ,
Jul 15, 2023 Jul 15, 2023

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Additional info:

 

While on my machine the issue is triggered by Creative Cloud, some users experience this issue without Creative Cloud as well:

https://forums.macrumors.com/threads/severe-bug-in-sonoma-save-open-dialog-triggers-bouncing-icon-ap...

 

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Community Expert ,
Jul 15, 2023 Jul 15, 2023

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you should check specs unless you're prepared for problems, https://helpx.adobe.com/creative-cloud/system-requirements.html

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Community Expert ,
Jul 15, 2023 Jul 15, 2023

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@kglad: yes, of course I'm aware that Creative Cloud isn't officially compatible with beta versions of macOS. plus I'm running the beta version on a test drive so this bug isn't a problem as long as Sonoma is in beta.

 

i posted this info to make Adobe aware of this potential problem so that they look into this and address the issue, if needed, in cooperation with Apple.

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Community Expert ,
Jul 15, 2023 Jul 15, 2023

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thank you for your info, but adobe beta testing is by invitation only.  (and i have no authority to help you.)

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Adobe Employee ,
Jul 15, 2023 Jul 15, 2023

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Hi @leo.r, thanks for alerting us about this issue. We'll keep an eye out as part of our testing and also monitor if Apple resolves the issue in subsequent drops.

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Community Expert ,
Jul 16, 2023 Jul 16, 2023

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>

> thank you for your info, but adobe beta testing is by invitation only.  (and i have no authority to help you.)

 

@kglad: sorry, not exactly sure how this is related to this topic but I'm sure you're aware that Adobe beta products can be downloaded from Creative Cloud desktop app. regardless, Adobe beta progam doesn't seem to be related to my post.

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Community Expert ,
Jul 25, 2023 Jul 25, 2023

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Apple solved this bug in Sonoma beta 4.

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Adobe Employee ,
Jul 25, 2023 Jul 25, 2023

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Awesome news. Thanks for following up @leo.r !

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New Here ,
Sep 27, 2023 Sep 27, 2023

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Problem on Sonoma Releaser is actuality! How fix it?

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Community Expert ,
Sep 27, 2023 Sep 27, 2023

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@Игорь32283327o4kg : What problem specifically are you referring to? The original problem I described in my post was fixed by Apple long time ago.

 

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New Here ,
Sep 28, 2023 Sep 28, 2023

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I'm talking about a breakdown, when the application crashes without any errors. This problem has gone away for me on my mac Pro

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Community Expert ,
Sep 28, 2023 Sep 28, 2023

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@Игорь32283327o4kg 

 

so, there's no longer a problem for you?

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New Here ,
Oct 13, 2023 Oct 13, 2023

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i updated my mac to sonoma and i am still facing the same issue after using Adobe apps for some time its start bouncing in doc and does not respond even shudown does't work only way is to force shutdown and restart but after some time same problem again and again if any one have its solution pls help

 

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Community Expert ,
Oct 13, 2023 Oct 13, 2023

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@dhavalkashyap

that's not the issue i originally reported. that issue was fixed by Apple long time ago. if you do have any issues you'd better start a separate thread about it.

 

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Community Expert ,
Oct 13, 2023 Oct 13, 2023

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LATEST

@dhavalkashyap 

 

all your apps need to be updated, if possible.

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