Creative Cloud app causes serious bug on macOS 14 Sonoma beta

[leo.r]

On macOS 14 Sonoma (currently in beta), the Adobe Creative Cloud app causes a serious issue.

Bug Description

Once the Creatice Cloud app is launched, the following problem starts happening in ALL apps:

If you trigger a Save dialog one way or another, the app's icon starts bouncing in the Dock and the app isn't the frontmost process anymore. That is, it doesn't respond to keyboard until you manually bring the app back into focus by either clicking the Save dialog, app window, or the app icon in the Dock.

The same issue also happens when calling the Open dialog (in which case the icon doesn't bounce in some apps, but the app is still not responding to keyboard until you bring it back to front manually).

The bug prevents users from performing regular operations related to saving/opening documents such as specifying the file name, or cancelling the dialog etc. (until you manually bring the app back to the front).

Additional Info

-The problem affects absolutely all apps of any maker (Apple, Adobe, Microsoft and everything else).

-The problem only starts once the Adobe Creative Cloud is launched. No issues prior to that.

-Once the problem starts, it never goes away. You can quit the CC app and even kill every process that contains "adobe" and "creative" in Activity Monitor: the problem still remains.

-Happens in the latest beta 3.

Sonoma is, obviously, still in beta so bugs are still expected. So hopefully Apple and Adobe will work on it and fix it before Sonoma is released.

[leo.r]

Additional info:

While on my machine the issue is triggered by Creative Cloud, some users experience this issue without Creative Cloud as well:

https://forums.macrumors.com/threads/severe-bug-in-sonoma-save-open-dialog-triggers-bouncing-icon-ap...

[kglad]

you should check specs unless you're prepared for problems, https://helpx.adobe.com/creative-cloud/system-requirements.html

[leo.r]

@kglad: yes, of course I'm aware that Creative Cloud isn't officially compatible with beta versions of macOS. plus I'm running the beta version on a test drive so this bug isn't a problem as long as Sonoma is in beta.

i posted this info to make Adobe aware of this potential problem so that they look into this and address the issue, if needed, in cooperation with Apple.

[kglad]

thank you for your info, but adobe beta testing is by invitation only.  (and i have no authority to help you.)

[Kalvyn Rasquinha]

Hi @leo.r, thanks for alerting us about this issue. We'll keep an eye out as part of our testing and also monitor if Apple resolves the issue in subsequent drops.

[leo.r]

>

> thank you for your info, but adobe beta testing is by invitation only.  (and i have no authority to help you.)

@kglad: sorry, not exactly sure how this is related to this topic but I'm sure you're aware that Adobe beta products can be downloaded from Creative Cloud desktop app. regardless, Adobe beta progam doesn't seem to be related to my post.

[leo.r]

Apple solved this bug in Sonoma beta 4.

[Kalvyn Rasquinha]

Awesome news. Thanks for following up @leo.r !

[Игорь32283327o4kg]

Problem on Sonoma Releaser is actuality! How fix it?

[leo.r]

@Игорь32283327o4kg : What problem specifically are you referring to? The original problem I described in my post was fixed by Apple long time ago.

[Игорь32283327o4kg]

I'm talking about a breakdown, when the application crashes without any errors. This problem has gone away for me on my mac Pro

[kglad]

@Игорь32283327o4kg 

so, there's no longer a problem for you?

[dhavalkashyap]

i updated my mac to sonoma and i am still facing the same issue after using Adobe apps for some time its start bouncing in doc and does not respond even shudown does't work only way is to force shutdown and restart but after some time same problem again and again if any one have its solution pls help

[leo.r]

@dhavalkashyap

that's not the issue i originally reported. that issue was fixed by Apple long time ago. if you do have any issues you'd better start a separate thread about it.

[kglad]

@dhavalkashyap 

all your apps need to be updated, if possible.