Creative Cloud Core Service high CPU usage

[Braden Brook]

Hi. I have a MacBook Pro running Sonoma and bout a week ago, I started having an issue with high CPU usage from the Creative Cloud Core Service. It is running at around 100% of my CPU when I check it on activity monitor. Doesn't matter if I'm running an application or not. I've tried restarting, quitting the process, and reinstalling CC. 

[Neelamk]

Hi @Braden Brook,

Please have your license checked and updates checked.

Reset the cc desktop app by making sure it's in the foreground, then press:

Mac: Cmd + Opt + R

If that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

If that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


If that fails, do a clean cc install carefully following each applicable step:

Uninstall every cc app, including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

Then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

Clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

Check for, and if available, update your os.

Restart your computer (don't skip this)

Reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Use the desktop app to install your CC programs/trials.

You could try the above troubleshooting steps if the issue persists. Please refer to the article link below:

https://helpx.adobe.com/x-productkb/global/high_cpu_usage_cephtmlengine.html

Please let us know if any of the above steps help you resolve the issue.

Thank you,

Neelam

[Dutchangle1969]

I have the same issue. My macbook is running in overdrive with 100% CPU usage from Creative Cloud running invisibly in the background. Huge fail by Adobe.

[kglad]

update your cc desktop app and restart your computer.

[turnerm5]

I have the same issue as others here. It's a fresh install on a brand-new installation of Sonoma. The Creative Cloud Core Service consistently sits at 100% CPU usage, with the fans going full blast. I can quit the Core Service through Activity Monitor or the Terminal, and that solves the issue. Definitely a current problem with the program.

[kglad]

if you stop file syncing, does that stop the 100% cpu utilization?

[vbamoipdsop]

September 2024 and this issue is still affecting people. How is it possible that an installer helper can be so poorly coded?

Can we please have this addressed in an update as a matter of urgency. It doesn't make sense that any application has to burn through multiple batteries, before something is detected as going wrong, let alone forcing the user to go in and press a command key or even reinstall the Installer. It is completely absurd. The only reason adobe gets away with this is because they have a monopoly.

[kglad]

this is a sporadic problem affecting relatively few users.  ntl, your poont is noted

[Kalvyn Rasquinha]

Hi @vbamoipdsop . When the problem occurs, could you collect and upload a log file and share the full uploaded log file name in this thread? We'll be able to pull the logs on the backend and investigate why you're running into this. Details on how to create and upload the log file are available here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

[DStahlnecker]

I've been having this problem. I've uploaded the log file. Filename is: AdobeLogs_20241012_213526_915-mac-GS.zxp

[Kalvyn Rasquinha]

Thanks for uploading the log file @DStahlnecker . We'll take a look and get back to you.