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Creative Cloud Core Service high CPU usage

Community Beginner ,
Nov 28, 2023 Nov 28, 2023

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Hi. I have a MacBook Pro running Sonoma and bout a week ago, I started having an issue with high CPU usage from the Creative Cloud Core Service. It is running at around 100% of my CPU when I check it on activity monitor. Doesn't matter if I'm running an application or not. I've tried restarting, quitting the process, and reinstalling CC. 

Bug Unresolved
TOPICS
App installs and updates , Others

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correct answers 1 Correct answer

Adobe Employee , Nov 28, 2023 Nov 28, 2023

Hi @Braden Brook,

 

Please have your license checked and updates checked.

Reset the cc desktop app by making sure it's in the foreground, then press:

Mac: Cmd + Opt + R

If that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

If that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


If that fails, do a clean cc install care

...

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Adobe Employee ,
Nov 28, 2023 Nov 28, 2023

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Hi @Braden Brook,

 

Please have your license checked and updates checked.

Reset the cc desktop app by making sure it's in the foreground, then press:

Mac: Cmd + Opt + R

If that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

If that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


If that fails, do a clean cc install carefully following each applicable step:

Uninstall every cc appincluding preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

Then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

Clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

Check for, and if available, update your os.

Restart your computer (don't skip this)

Reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Use the desktop app to install your CC programs/trials.

You could try the above troubleshooting steps if the issue persists. Please refer to the article link below:

https://helpx.adobe.com/x-productkb/global/high_cpu_usage_cephtmlengine.html

 

 

Please let us know if any of the above steps help you resolve the issue.

 

Thank you,

Neelam

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New Here ,
Dec 04, 2023 Dec 04, 2023

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I have the same issue. My macbook is running in overdrive with 100% CPU usage from Creative Cloud running invisibly in the background. Huge fail by Adobe.

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Community Expert ,
Dec 05, 2023 Dec 05, 2023

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update your cc desktop app and restart your computer.

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New Here ,
Dec 27, 2023 Dec 27, 2023

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I have the same issue as others here. It's a fresh install on a brand-new installation of Sonoma. The Creative Cloud Core Service consistently sits at 100% CPU usage, with the fans going full blast. I can quit the Core Service through Activity Monitor or the Terminal, and that solves the issue. Definitely a current problem with the program.

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Community Expert ,
Dec 27, 2023 Dec 27, 2023

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LATEST

if you stop file syncing, does that stop the 100% cpu utilization?

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