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Creative Cloud desktop app not launching in Mac OS 13.3.1 (a)

Contributor ,
May 19, 2023 May 19, 2023

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Note: I clicked on the option to Repair the Creative Cloud desktop app, which uninstalled all my Adobe apps (Premiere, etc.). Since the CC desktop app isn't working, I can't reinstall Premiere, etc. I'm unable to do any work until I get this fixed.

 

P.S. I installed a Beta version of Premiere, 23.5.0 BETA (Build 37), before these issues occurred; so I can use that version until this gets resolved. However, I still have no Acrobat, Photoshop, Acrobat, etc.

 

I have a 2023 MacBook Pro M2, OS 13.3.1 (a). When I try to launch the Creative Cloud desktop app, the wheel spins for about 5 minutes, then comes to a Repair screen:

Screenshot 2023-05-18 at 11.06.14 PM.png

I tried the steps on the page below, but none worked:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

 

Is this a compatibility bug with Mac OS 13.3.1 or 13.3.1 (a)? The CC desktop app was working about e days ago when I was on an earlier version OS 13; but it stopped working yesterday when I updated the OS.

Bug Unresolved
TOPICS
App installs and updates

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correct answers 1 Correct answer

Contributor , May 27, 2023 May 27, 2023

I called Adobe Support. A tech did a bunch of stuff, then tried to reinstall Creative Cloud. Though the install was stuck with the wheel spinning, by restarting the Mac, the install appeared to work and I was able to reinstall all my apps.

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Community Expert ,
May 19, 2023 May 19, 2023

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please don't cross-post. see your duplicate message.

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Contributor ,
May 27, 2023 May 27, 2023

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I called Adobe Support. A tech did a bunch of stuff, then tried to reinstall Creative Cloud. Though the install was stuck with the wheel spinning, by restarting the Mac, the install appeared to work and I was able to reinstall all my apps.

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