Hi all,
I'm at my absolute wits end, and I'd greatly appreciate any possible help. I have deadlines to hit, and I can't access Photoshop at all.
I initially installed Adobe Creative Cloud on Windows 11 with Atlas OS. However, after the install has gone through, I'm given a white screen with "Creative Cloud is taking longer than usual to load." Allowing this time, I'm then given a popup that says "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged."
Initially I ran through every single item on this thread, but I had no luck. Thinking it was down to Atlas OS, I reinstalled Windows 11 with different Atlas settings. When this didn't work, I reinstalled plain Windows 11. This again didn't work, so I downgraded to Windows 10 with a fresh install.
In total I've reinstalled Windows 4 times to try to get to the bottom of this issue but I'm absolutely unable to. The only luck I had was with installing specifically the version of Creative Cloud for Windows 10 versions below 1903 while I was on vanilla Windows 11. This allowed Creative Cloud to install and open, allowing me to download Photoshop. However, when I left the computer and came back to it, I saw that Creative Cloud was in the process of updating itself and, when it had, it no longer worked in the same way.
I've also made sure that there are no faults with my setup. Ram is showing no errors, SSD is in good working condition, no other unusual faults with my computer at all. I also ran my router (Three 5G Home Hub) in DMZ but this also did nothing. I have no other security software installed except for Windows default security software.
I've uploaded a log file with the System Log Collector Tool, the reference it gave me is AdobeLogs_20250630_061328_074-win-GS.
I feel like there's nothing else I can possibly do. If anyone is in a similar situation and could help in any way, I'd be very much in debt to you.
My specs, in case of any compatibility issues:
11th Gen Core i5-11400F
32GB Crucial RAM
GTX 1050 (Studio drivers - tried Gaming drivers as per one person's comment, but no go)
Samsung 850 Evo SSD (with files ordinarily saved to a large NAS - not applicable at this point of setup)
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