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Cursor is stuck as the default Windows cursor when using Adobe products, and is twitching/glitching.

New Here ,
Jun 14, 2024 Jun 14, 2024

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My mouse cursor is stuck as the default Windows cursor when I'm using Adobe products (Animate & Illustrator), and is twitching/glitching when I move the cursor over line art, edges, or window panels. Is there a way to fix these issues?

 

Just to explain, I'm using Adobe Animate to do Clean-up work on an animation project, but my cursor is not changing to any of the tools in Animate; it's stuck as the default Windows cursor. The tools still function as needed, but it's very inconvenient to use some tool like the Brush & Ink Dropper since the cursor's pointer is not accurate. The same thing was occurring in Illustrator as well. Also, my cursor seems to twitch/glitch-out when I move it over window panel, edges/boxes, buttons, or line art. It's really hard to bend lines via the Selection/Subselection tool when the cursor keeps moving on its own. This twitching/glitching issue also occurs when I'm navigating my Windows 10 computer and even this webpage, so I'm not sure if this issue is exclusively Adobe's, but I just want to verify.

 

I've done several update roll-backs to see if that will fix these issues, but none have worked. I've rolled-back Animate to v24.0.1, Photoshop to v25.9.0, even Windows 10 to the April 9th update. The issues persist even after restarting my PC post roll-back and when shutting it down. I have also tried using different a mouse, but the issues still occur. I've contacted an Adobe agent via Creative Cloud's chatbot, but that was not productive.

 

At this point, I think it's just malware driving me crazy. Can anyone help me to understand what's going on? Has anyone else experienced a similar issue recently? This all started (for me) on Wednesday (June 12th) after updating Photoshop to v25.9.1 & Windows 10 to the June 11th update?

 

Any assistance or troubleshooting tips will be appreciated!

 

Thanks & Regards,

Sal

Bug Unresolved
TOPICS
App installs and updates , Others

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correct answers 1 Correct answer

Community Expert , Jun 14, 2024 Jun 14, 2024

there's something on your computer interacting with your mouse and the affected adobe apps.

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Community Expert ,
Jun 14, 2024 Jun 14, 2024

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there's something on your computer interacting with your mouse and the affected adobe apps.

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New Here ,
Jun 15, 2024 Jun 15, 2024

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Thank you for the reply kglad!

 

After testing several other things on my laptop (where the issues are happening), I believe that the culprit is my docking station (I have a dual-monitor setup). When I use my laptop only or connect it to a montior directly, the issue goes away; only when connected to my docking station are there problems. I've never seen hardware failures cause glitches like that before, but I'm not use to hardware failures so that's probably why. Thank you all again for the advice since I felt overwhelmed by this problem.

 

This issue can be considered as resloved.

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Community Expert ,
Jun 15, 2024 Jun 15, 2024

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@Salvatore38015510wz7c 

 

you're welcome (and good sleuthing!)

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