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Every time I plug in or unplug an E-SATA drive, Creative Cloud makes me sign in again.

Contributor ,
Nov 29, 2024 Nov 29, 2024

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I chose Creative Cloud because this happens in every Adobe app.

It clearly has some kind of system ID tied to the internal hardware components, and E-SATA is seen by the system as an internal drive, so any change in that seems to force Adobe CC to think I'm using the software on a completely different machine and makes me sign in again, except doing so right then doesn't actually work. I have to actually restart the computer before I will be able to use Adobe products again, then sign in again, and then I have to tell Adobe to remove an "old computer" which is just the same computer from a few days ago. This is really frustrating and surely there's got to be a better way to handle system IDs for this. A change in storage shouldn't trigger this kind of response. CPU, motherboard, RAM, GPU, sure, but beyond that is really not necessary.

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3 Comments
Community Expert ,
Nov 29, 2024 Nov 29, 2024

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your computer looks like a different computer with and without that hard drive.  because you can be signed into two computer at any one time, you must be using a third computer too to see this prompt.

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Contributor ,
Nov 29, 2024 Nov 29, 2024

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I'm not. It seemingly thinks it's a BRAND new computer every time I plug or unplug the drive. Not a computer I've used before, but a completely new computer.

Like I said I understand why it happens, but I think the device ID check should not involve drive changes, especially for software like this where changing drives may be common. You really don't need to check more than motherboard, cpu, ram and GPU to test for device IDs.

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Community Expert ,
Nov 29, 2024 Nov 29, 2024

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the current situation is not likely to change soon.

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