Takes ages to open

[Ann Bens]

Desktop app takes ages to open.

Spinning wheel for at least 1 minute on Loading Home tab.

W11

[Tarun Saini]

Hi @Ann Bens,

Thanks for reaching out! We're sorry to hear about this. Could you please let us know which operating system you are on, and the version of the Creative Cloud Desktop app you are using?

Also, please try the steps mentioned here- https://helpx.adobe.com/creative-cloud/apps/troubleshoot/launch-issues/creative-cloud-desktop-app-st... 

Let us know how it goes.

Regards,

Tarun

[Ann Bens]

W11 pro 25H2

Tried all mentioned steps: no joy.

[kglad]

does this only occur when restarting your computer and the first opening of the cc desktop app?

[Ann Bens]

No it does it all the time of lately

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Ann Bens]

No joy

[kglad]

repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Ian Lyons]

I've been experiencing this issue for about a month. I have two accounts. On one, only one computer is affected. On the other account both are affected. All are running macOS Tahoe 26.1, but the issue was present in Sequoia.

I know of others using both Mac and Windows who also experience this issue.

[Ian Lyons]

I should have mentioned that I've been through the all of the steps described in  https://helpx.adobe.com/creative-cloud/apps/troubleshoot/launch-issues/creative-cloud-desktop-app-st... 

It was a waste of time as the issue remained.

[Ann Bens]

My computer is in perfect working order and up to date, so I am not going to do all that stuff Keith mentioned.

which is most likely a waist of time also.

Some days are worse than others.

If I click on Apps it will open but if I go back to Home it is still loading.

Anyway, Apps usually gives me what I want.

[Ian Lyons]

When the app eventually populates, there is no Beta tab on top bar of the 3 computers affected by this issue. On the one that actually works as it should, the Beta tab is present.

[kglad]

@Ian Lyons 

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/known-and-fixed-issues/beta-apps-unavailabl...

[kglad]

@Ann Bens 

only the clean install requires an effort.

[Ian Lyons]

Thanks for the link, but the beta tab issue remains. Given that it occurs on the 3 computers that have the slow app population, I suspect the two issues are related.

[Ian Lyons]

I ran the Log Collector Tool and they sucessfully uploaded. Hopefully, someone will look at them and figure out what's happening.

[drtonyb]

Latest version of Windows 11, latest update for Creative Cloud app, but still no Beta tab and checking for updates is extremely slow.

[Tarun Saini]

Hi @drtonyb @Ian Lyons,

We're sorry to hear about this experience. Could you please generate the logs from your machine and share them with us via a cloud storage link, so we can investigate further? 

Here is the link to know more on how to generate the logs- https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-log-collector-...

Regards,

Tarun

[Ian Lyons]

@Tarun Saini 

Any possibility that someone can check out the logs that I sent last night (account is .......)

[Email address deleted, use PM instead: mod]

[Tarun Saini]

Thanks for your response @Ian Lyons,

Can you share them with me via PM? Private messages should be accessible from the envelope in the top right corner. This should be the direct URL - https://community.adobe.com/t5/notes/privatenotespage

Regards,

Tarun

[Ian Lyons]

@Tarun Saini 

The Private Note does nothing and the link indicates No Access.

I've uploaded the logs to my Dropbox account. The link is https://www.dropbox.com/scl/fi/8st9pkn8kcfr86kbmldi6/AdobeLogs_20251118_201023_115-mac-GS.zxp?rlkey=...

[Tarun Saini]

Thanks for sharing the logs @Ian Lyons,

I have shared it with our product team.

Regards,

Tarun