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Uninstallation error

Community Beginner ,
Jan 03, 2024 Jan 03, 2024

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Hello,

I uninstalled the Substance 3D painter a while ago but I keep receiving the notification on the Creative Cloud wherever i want to remove or keep the preferences. My problem is that even when I don't have the app on it pops out multiple times when I'm working or doing anything on my laptop. I tried to install it again and just keep it there but the problem continues the same. Thank you so much!image.png

Bug Unresolved
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App installs and updates

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2 Comments
Community Expert ,
Jan 08, 2024 Jan 08, 2024

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reinstall substance 3d

then uninstall substance 3d, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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LATEST

@Ana34580716icu3 

 

Adobe Staff is active on the Substance Painter forum. Let us know if you want us to move your post there.

 

Have you tried choosing either Remove or Keep? (You didn't say.)

 

Jane

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