CC Home Front

[westdr1dw]

Would like to clarify the CC Home?

The menu shows 2 Illustator versions 29.9 and 30.0

Also missing is Photoshop.

Thanks

[Abhishek Rao]

Hi @westdr1dw,

Thanks for the screenshot. You may see multiple Illustrator Beta entries because the Creative Cloud app can show different release series at the same time (for example a 29.x BETA alongside a 30.x Beta). Currently, Illustrator has 29.9 and 30.0 both build available in Beta for testing and you have downloaded both. That's why two Illustrator versions appear in the Updates list.

About Photoshop, can you tell me whether the standard (GA) Photoshop entry is missing from All Apps, or are you only missing Photoshop (Beta)? Also let me know which operating system and which Creative Cloud Desktop version you’re running.

Let me know what you see.

Abhishek

[westdr1dw]

Thanks

Missing only Std GA. As I have Beta.

Windows 11

CC ver 6.7.0.278

[jane-e]

@westdr1dw 

It appears you are only looking in "updates". What happens when you click the Back button or the Home tab?

Jane

[westdr1dw]

Thanks, all

I see what happened now. PS icon disappeared from the recent updates section. Not sure why since LrC is still there and both were updated on the same day, as I recall anyway. Be nice if they would remain in this section to know the last update>

[jane-e]

@westdr1dw 

I looked at your screenshot again and see that the dates are not in order at all, which is odd. I'm glad this worked for you all the same and that you're up and running again.

Jane

[westdr1dw]

Not sure what is going on with CC Menu. I was in the Release Notes earlier today. They were showing a new version in roll out. Just checked a few minutes ago and it shows April was the last release. However, the April ver (6.6.0.611) is older than the version I am using (6.7.0.278). A wish Adobe would release their Changelog. They have to have one for the developers. Several of the other larger apps make this available to the user.

[kglad]

i got a new version today.

[Kalvyn Rasquinha]

Hi @westdr1dw . It looks like an oversight where the release notes for version 6.7 weren't published. I'm checking with the team.

[kglad]

?

i'm on 6.8

[Kalvyn Rasquinha]

Hi @westdr1dw , we've updated the release notes to list version 6.7 for completeness. As @kglad mentioned, we're in the process of rolling out the next version (6.8) so you'll see the notes for that as well.

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[westdr1dw]

Not sure what you mean bt foreground. I have tried everything to update CC. When using Win: Ctrl + Alt + R it does not respond. I have also checked and under CC/File/General also set to Auto Update.  Attempted to re-install Creative Cloud app. When installing runs and no updates. I think what it is doing is seeing CC is already there and shuttong down.

Reallly do not want to uninstall all the apps, only to re-install once again. If there is no other solution and not critical I can live without the update.

[kglad]

repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[jane-e]

Not sure what you mean bt foreground.

By @westdr1dw

He meant to confirm the the Creative Cloud app is active. Sometimes an application is visible, but not active. If you aren't sure, click on it once to bring it to the front of any other apps that might be running.

Jane

[westdr1dw]

Yes, CC is active when I run CTRL+ALT+R. 

My assumption is either the new release is not applicable to all Creative Cloud versions. (Very remote).

Problem with the Creative Cloud app which refuses to restart after running the above keys. (Highly likely)

Is it worth going through the trouble of removing all CC apps to replace CC. Not sure if the juice is worth the squeeze. Unless there is something I am missing with not having the most recent version of CC?

[kglad]

did you proceed to the repair step?

[westdr1dw]

You mean uninstall all apps, and re-install? 

[kglad]

@westdr1dw 

no.  again the full fix:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[westdr1dw]

Really appreciate the level of detail. Sounds like this is going to take at least an evening to complete. 🙂

[kglad]

only the clean install is time-consuming.  the others, including the repairs are not.

[westdr1dw]

After running up to the point of removing Creative Cloud it is not allowing me to remove CC without first removing all apps first.

Question is whether or not I can remove it with Windows Uninstaller?

[kglad]

you should follow the steps.  trying a shortcut leads to more problems.

[westdr1dw]

Ok, Thanks

[kglad]

sure.  keep us updated.