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Jqqerry
Jqqerry
Inspiring
August 7, 2024
Question

Creative Cloud is currently causing problems with Photoshop.

  • August 7, 2024
  • 2 replies
  • 4172 views

I mean Not each App(photoshop ...etc).

Creative Cloud latest version is  6.3.0.207.

 

And if you look at the previous release, there's something like this in the middle.

 

 

Version 6.2.0.554 was released on May 10, 2024 (required release)

Improved user interface for viewing and managing pending application updates.
Easily view and manage credits generated from the account menu.
Use application preferences to display or hide recent files from the Home tab.
A recent section of the Home tab has been improved.
For businesses with access to Creative Cloud Edition 4, the Firefly tab has been released exclusively.
In-context purchases have been activated in Creative Cloud for Teams.
Enterprise users with Acrobat privileges can now access cloud-based documents via the Files tab.
Support for Microsoft Visual C++ 12.0 has been discontinued.
Fix bugs and technical improvements.

 

" Support for Microsoft Visual C++ 12.0 has been discontinued. "

 

I was chatting with a counselor and asked if I could get a link to the previous version but they said no.

 

So at the moment I'm looking for this version (6.1.0.587.7).
Try this and I think I'll see if the series of buggy situations I'm inferring are solved.

Because the current Creative Cloud is the latest version, I tried reinstalling Windows OS, but the latest version is installed unconditionally.
But if it's a problem with Creative Cloud as I suspect, I should test the previous version of this first.
(And actually I've experienced bad situations since that update point)

 

This topic has been closed for replies.

2 replies

Jqqerry
JqqerryAuthor
Inspiring
August 7, 2024

okay. 

My doubts about this bug or issue have turned into conviction.
My laptop, which I sometimes use to use on the train or outdoors, is stuck in Photoshop 2023. (Creative Cloud remains around that version of course) - Photoshop version is 24.0.1 and The version of Creative Cloud is expected to be 6.1.0.5877.

And when I turned on the creative cloud on this laptop, the window popped up to update of course, and I tried updating it. (Of course I didn't install Photoshop 2024, I kept the original version photoshop what i have and only updated the Creative Cloud desktop.)

And Photoshop is broken.

Creative cloud was the right cause.
Why doesn't anyone report this? Is it only Photoshop affected?
I don't know because I don't use premiers or other adobe apps.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 7, 2024

to see the versions available:  use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


Jqqerry
JqqerryAuthor
Inspiring
August 9, 2024

you're welcome 


https://community.adobe.com/t5/creative-cloud-desktop-discussions/creative-cloud-is-currently-causing-problems-with-photoshop/m-p/14786416#M7190

 

<Short Summary>
I'm guessing that the current bugs in Photoshop (including Beta) are those derived from the Creative Cloud, not those originating from Photoshop.
I tested it myself, and the latest version of Creative Cloud pollutes previous versions of Photoshop as well

 


I left a post on beta forum but I think it's been deleted or maybe because of an error.
So Once again, I'm writing.

It has been confirmed that bugs such as Select Subject Classifier model not loaded correctly / "Can't write new document presets file" appear based on the Creative Cloud version, not Photoshop itself.
Even if we don't change the Photoshop version (2022, 2023), we have confirmed that if we change only the Creative Cloud to the latest version, the recent bugs will be applied to the lower version as it is.
Also, I couldn't avoid those bugs even if I reinstalled Windows OS because Creative Cloud is always installed with the latest version, regardless of the Photoshop version (and of course the latest version 2024).

There needs to be an investigation into this.
I asked my colleagues as well as me to update the Creative Cloud (I remember they probably haven't updated it since January or February of this year), and immediately after the update, I checked the Photoshop stuff that was ruined.

So it looks like a bug that originated from the creative cloud, not from Photoshop's own bug.

Jqqerry
JqqerryAuthor
Inspiring
August 7, 2024

If the moderators see this, please change it to the Creative Cloud category. I posted it wrong on the Photoshop side.

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