Creative Cloud shuts down immediately

[h4nc0]

Lightroom and Photoshop both works fine, but creative cloud desktop app closes immediately after starting.

In Even Viewer, 

오류 있는 응용 프로그램 이름: Creative Cloud.exe, 버전: 6.5.0.348, 타임스탬프로: 0x6765b0c4
오류 있는 모듈 이름: AdobeGrowthSDK.dll_unloaded, 버전: 1.0.0.30, 타임스탬프: 0x6762264e
예외 코드: 0xc0000005
오류 오프셋: 0x0000000000120e98
오류 처리 ID: 0x2CC8
오류 응용 프로그램 시작 시간: 0x1DB9436D8B1D982
Faulting 응용 프로그램 경로: C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
Faulting 모듈 경로: AdobeGrowthSDK.dll
Report Id: c94907b5-2892-4dda-872d-94e6a8b3f152
Faulting 패키지 전체 이름:

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[h4nc0]

Actually, I did search for AdobeGrowthSDK.DLL and found two files in different folders.  One was older and I deleted the folder containing it and it worked.  Thanks.

[kglad]

what is AdobeGrowthSDK.DLL?

[Peru Bob]

@kglad 

The "Adobe Growth SDK.DLL" likely refers to the Adobe Experience Platform Mobile SDK, a set of software libraries that allows developers to integrate Adobe Experience Cloud solutions and services into mobile applications, and the DLL is a file extension for Dynamic Link Libraries, which are commonly used in Windows applications. 

from here:

https://www.google.com/search

[kglad]

how would that affect cc desktop?

[Peru Bob]

I don't know, but if it works, it works.

[kglad]

b- in philosophy 

[Peru Bob]

[h4nc0]

Strangely, the files automatically installed again and it is happening again.  I can delete the files manually to start it, but this needs a permanent solution.  

[kglad]

@h4nc0 

again:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[h4nc0]

I've tried repairing the installation and uninstall/reinstall of CC Desktop app at first, but it didn't solve the issue.  I have to manually delete AdobeGrowthSDK.DLL file to even start CC Desktop.  I don't know why this is happening on my desktop PC, as my notebook works fine.  

[kglad]

you installed something on your desktop that's causing the problem..

any involvement with adobe experience?

[h4nc0]

I did install Acrobat Reader but uninstalling it didn't make any difference. 😞

[kglad]

reader?

what subscription do you have?

[h4nc0]

Photography Plan

[kglad]

if you restart your computer, can you open the cc desktop app by clicking its icon (and not using event viewer)?

[h4nc0]

Yes, as long as AdobeGrowthSDK.DLL is not available, CC Desktop runs fine.

[kglad]

why is AdobeGrowthSDK.dll on your computer?

[h4nc0]

Obviously Adobe installed it in CC Desktop Common folder.

[kglad]

what path/folder?

[h4nc0]

Just repaired to get the file back (which means repairing/installing CC Desktop installs AdobeGrowthSDK.DLL).

It gets installed to

C:\Program Files\Common Files\Adobe\Adobe Desktop Common\GrowthSDK

[kglad]

do you have win 10?

if so, is this what your see (including file size and modify date)?

[h4nc0]

Win 11 here.  That's what I am seeing.

[kglad]

i don't have any problems.

did you meticulously go through the clean install steps?