Issues accessing Adobe services on my computer.

[kruzeh]

For reference, I am using Windows 11 OS and Microsoft Edge/Google Chrome search engines.

Yesterday, I was having problems with loading Adobe Creative Cloud - kept getting an error about it taking longer than usual to initialize, then needing to uninstall or repair it.

I then tried accessing Adobe Support through Microsoft Edge but kept getting error messages about how the site I'm accessing may be down or moved permanently to a new address... I then tried using Google Chrome, but was running into the same issue.

(For some reason, I am able to access Adobe's main webpage, Adobe.com just fine, but as soon as I try logging in or going directly to Adobe Creative Cloud's download link, I get the same error message)

I was able to access some support pages and ended up running an Adobe Services Cleanup Tool (or something like that, I forget what it was called exactly) and ended up uninstalling Creative Cloud and all of my Adobe CC apps/services (Adobe Premiere Pro 2025 & Adobe Media Encoder).

I am now at a loss for what to do, as mentioned previously, I am unable to login to my Adobe account on my computer, am unable to reinstall Creative Cloud (or any of my Adobe apps for that matter), and can't even access most of the website (on my computer). I have resorted to creating this community post from my phone...

[kglad · Accepted solution]

https://community.adobe.com/t5/download-install-discussions/unable-to-reach-adobe-servers-while-inst...

[kruzeh]

This fixed my issue - I'm exaclty which part, since I did all of them at once... 

Thank you SOOO much for your help!

[kruzeh]

I'm not exactly sure which part*

[kglad]

great to hear, and thank you for the update!