Major issue - Adobe's ending of of Cloud Syncing seems to have damaged windows explorer for many

[SW-Creative]

Many creative cloud users are reporting that in the past day windows explorer has become very slow with everyone experiencing the same problem.  Clicking on folders/files in file explorer causes the cursor to flash 3 times and takes 2-3 seconds to load the folder/file on any disk drive.

The posts below are starting to pop up in reddit help communities and the common factor is that everyone has Creative Cloud installed.  I am experiencing this myself on my work system.  Adobe needs to get an emergency fix put out for this.

https://old.reddit.com/r/WindowsHelp/comments/1akdopd/windows_10_file_explorer_bug_loading_cursor/

https://old.reddit.com/r/WindowsHelp/comments/1akadgc/file_explorer_delayed_response/

https://old.reddit.com/r/WindowsHelp/comments/1ak85h8/file_explorer_very_slow_clicking/

[jane-e]

@Manpreet35565869ce59 

you fixed this by changing what?

By @kglad

Manpreet may have been referring to the previous post:

The supposed creative cloud update was suppose to solve this problem, but it did not. However the changing of  'AdobeExplorerExtensionCore.dll' to 'temp_AdobeExplorerExtensionCore.dll' did resolve the issue.

By @jaiy

[Manpreet35565869ce59]

correct, change the file name to temp_x( where x is folder original) resolved it. Thank you 

[jane-e]

You're welcome, and thanks for sharing.

Renaming a file deactivates it without actually deleting it so it can be restored if it doesn't solve the issue. Some files (like Preferences) create a new clean copy when they are renamed and PS is relaunched.

I don't know if a clean copy of AdobeExplorerExtensionCore.dll gets created after renaming — or not.

Jane

[kglad]

got ut

[michaelf81637980]

What is the solution, if all applications are updated, but the issue still appears?

Regards Michael

[kglad]

@michaelf81637980 

did you

mac:

copy any important file to another folder and then delete Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID).

default location, Mac HD/Users/<Username>/Creative Cloud Files

windows:

Open the registry editor (regedit.exe) & naviagate to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace You'll probably have two sub-keys. OneDrive's sub-key will be nameed '{018D5C66-4533-4307-9B53-224DE2ED1FE6}' Delete the other one, that will be Creative Cloud.

[michaelf81637980]

First of all, we prefer to store files local and share them with mechanism controlled by ourself, therefore we did never make use of the cloud. So there is nothing to copy. Also the sync service was paused in CC application.

I did both, even if we didn't have a Mac. There is a similar directory in the Windows user directory, and also had a look at the registry keys, where i did delete the second key. Nothing changed.

By now i found out if you rename the directory

C:\Program Files\Common Files\Adobe\Adobe OS Extension

to anything else, it will work as a charme.

But it would be nice if Adobe can offer a patch working for all.

[kglad]

@michaelf81637980 

ok, glad you found a fix.

[castle88s]

Whatever you fixed is not working for me. I have updated Creative Cloud repeatedly without success ( CC version is 6.10.587). I'm still having this issue. Log file name AdobeLogs_20240320_031439_582-win-GS.zxp.

[kglad]

@castle88s 

it' not clear what problem you have nor what fix(es) you tried.

[castle88s]

I have the problem mentioned in the original post - Adobe causing issues with Windows Explorer. I tried upgrading - that did not fix the issue. I've since renamed the Adobe Extension OS folder that another poster mentioned, which has fixed it - hopefully that sticks. I'll try renaming the dll if it doesn't.

[kglad]

@castle88s 

ok.  glad it's fixed.

[FORTIS STUDIO]

Thank you so much for having post and shared this fix.  It fixed my issue 100% in 5 minutes. I was searching the source of this issue for weeks.

Have a great day!

[kglad]

i'm not sure what post helped you, but upvote it, if you have time.

[Rocky Mountain Randy]

I realize I'm extremely late to the party here, but I'm still having this issue. Everything Creative Cloud related is up to date, and I don't have a folder called "Adobe OS Extension" or a file called "AdobeExplorerExtensionCore.dll". Anyone have any suggestions?

[kglad]

@Rocky Mountain Randy 

did you rename the dll?

[Rocky Mountain Randy]

I don't have the dll, so I can't rename it.

[kglad]

did you unhide files?

[Rocky Mountain Randy]

Yes, "show hidden items" is checked.

[kglad]

well, you might consider using another file browser.  personally. i gave up on windows explorer because it's single pane.

you might check free commander, https://freecommander.com/en/summary/

[blaisec23706575]

Having the same issue. "Adobe OS Extension" folder doesn't exist, in either Program Files or Program Files (x86). File explorer can't find it hidden anywhere else, nor can I doing a thorough manual search. A reinstall and repair of Creative Cloud fixed the issue temporarily, but opening any Adobe software reintroduces the problem. I need to find and kill that .dll, but it's somehow either named something else or hidden from me.

Yes, I am showing hidden files/folders.

[kglad]

@blaisec23706575 

try updating the cc desktop app

[Rocky Mountain Randy]

Sounds like you're in the same boat as me. I think the newer installations of the Creative Cloud app may have removed that .dll, but for at least some of us, the issue remains.

[israeld26993011]

Anyone still having issues?. This is very frustrating smh

[kglad]

for windows owners that cannot rename the dll:

Open the registry editor (regedit.exe) & naviagate to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace You'll probably have two sub-keys. OneDrive's sub-key will be nameed '{018D5C66-4533-4307-9B53-224DE2ED1FE6}' Delete the other one, that will be Creative Cloud.