Major issue - Adobe's ending of of Cloud Syncing seems to have damaged windows explorer for many

[SW-Creative]

Many creative cloud users are reporting that in the past day windows explorer has become very slow with everyone experiencing the same problem.  Clicking on folders/files in file explorer causes the cursor to flash 3 times and takes 2-3 seconds to load the folder/file on any disk drive.

The posts below are starting to pop up in reddit help communities and the common factor is that everyone has Creative Cloud installed.  I am experiencing this myself on my work system.  Adobe needs to get an emergency fix put out for this.

https://old.reddit.com/r/WindowsHelp/comments/1akdopd/windows_10_file_explorer_bug_loading_cursor/

https://old.reddit.com/r/WindowsHelp/comments/1akadgc/file_explorer_delayed_response/

https://old.reddit.com/r/WindowsHelp/comments/1ak85h8/file_explorer_very_slow_clicking/

[StefanKlein]

Thanks for your help. But I don´t want to try registry hacks or use other "explorers". So I´m waiting for the "official" fix.

[kglad]

@StefanKlein 

oh, i thought you already installed the update with the fix.

[StefanKlein]

Yes, I did, but as I already said, I still have that folder, which I cannot delete. So I need a fix for that problem. Only the speed problem is fixed.

[kglad]

@StefanKlein 

has cc sync folder stopped syncing?  (ie, your sync folder's been renamed etc?)

[StefanKlein]

Yes, it has been renamed and sync stopped.

[kglad]

@StefanKlein 

you'll probably need to edir your registry.  if that's done incorrectly, it can cause major problems so you should contact adobe support to see if they'll do it.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[StefanKlein]

Can someone from Adobe finally tell us, how to delete that darn folder "Creative Cloud Files Personal Account.......", ? I don´t want to mess around in my registry, just because Adobe didn´t test, what´s going to happen, when Cloud sync was abandoned.

[Daniel34591108lewl]

I second that ^

[kglad]

@StefanKlein @Daniel34591108lewl 

wait for the cc desktop app update roll-out.

[StefanKlein]

I have made that update already a couple of days ago and the explorer sowdown was fixed. But no word about that darned folder. So we need a second update.

[kglad]

@StefanKlein 

has it been reported?  (to the desktop bugs subforum)

[Jennn]

My folder is away... Entfernen der Verknüpfung mit dem Ordner „Creative Cloud Files“ aus dem Navigationsbereich | Windows...

[StefanKlein]

That might be a solution, but my folder isn´t the "Creative Cloud Files" folder. Its named "Creative Cloud Files Personal Account......."

So, could someone from Adobe finally tell me, wether this registry entry is working in this case? Is Adobe actually still reading? I mean, this is a major bug and we have to wait for days until we get an answer. And "no", I have not reported this in other forums here in community. But this thread is the one, where this desaster is being discussed. One should assume that Adobe is reading it constantly, not only once in a while.

[kglad]

no one from adobe is likely to be following this thread.  it's become to unwieldy to follow with some posters complaining about win file explorer performance and some about the cc folder (or  Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> - for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID)

[StefanKlein]

Was your folder´s name " "Creative Cloud Files Personal Account......." or "Creative Cloud Files" ?

[jane-e]

That might be a solution, but my folder isn´t the "Creative Cloud Files" folder. Its named "Creative Cloud Files Personal Account......."

By @StefanKlein

I am also a volunteer who does not work for Adobe. Does this page help at all to explain the name change?

https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

"The Creative Cloud Files folder will no longer be hidden when you sign out of Creative Cloud. The folder will be renamed to Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID). You can rename the folder as you see fit. "

Jane

[StefanKlein]

I am NOT able to rename that folder and cannot delete it. 

IS ANYONE FROM ADOBE STILL READING THIS THREAD?

[kglad]

@StefanKlein 

mac:

copy any important file to another folder and then delete Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID).

default location, Mac HD/Users/<Username>/Creative Cloud Files

windows:

Open the registry editor (regedit.exe) & naviagate to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace You'll probably have two sub-keys. OneDrive's sub-key will be nameed '{018D5C66-4533-4307-9B53-224DE2ED1FE6}' Delete the other one, that will be Creative Cloud.

[trystan]

You are a genius!!! Thanks my friend. 

[kglad]

you're welcome.

[Rohit.Kumar]

@StefanKlein, if you are still facing issue and is not able to proceed forward. Please DM me and will help to resolve this for you. 

[jaiy]

The supposed creative cloud update was suppose to solve this problem, but it did not. However the changing of  'AdobeExplorerExtensionCore.dll' to 'temp_AdobeExplorerExtensionCore.dll' did resolve the issue.
But this is crazy and should not be happening in 2024. An app interferring with an OS function? Adobe has no business messing around with an OS that causes such issues, and MicroSoft has no 'business' in letting an app interfere with something like a file explorer - Again, it's 2024 - not the era of Win 3.1
The main issue is that no one expects an app to interfere in the manner that this has and as a consequence, as read in other comments and not suprised, how many people have spent hours troubleshooting the issue and gone to great lengths like even a complete re-install of the OS after exhausting other avenues. I for one was just about to haul out my box and disconnect a hard drive I recently installed - As that was the last option I could think of. Until I was lucky enough to find a internet search result(after many different rephrasings), that showed up Adobe being the cuplrit.
It's just insane. 

[Manpreet35565869ce59]

Still have this issue, after update the folder has disappeared but issue persists. ADobe please find a solution, this is seriously impacting my workflow. 

[Manpreet35565869ce59]

fixed issue by changing to temp_

[kglad]

@Manpreet35565869ce59 

you fixed this by changing what?