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Answered

Major issue - Adobe's ending of of Cloud Syncing seems to have damaged windows explorer for many

Forum|Forum|1 year ago
February 6, 2024
67 replies
34282 views

Many creative cloud users are reporting that in the past day windows explorer has become very slow with everyone experiencing the same problem. Clicking on folders/files in file explorer causes the cursor to flash 3 times and takes 2-3 seconds to load the folder/file on any disk drive.

The posts below are starting to pop up in reddit help communities and the common factor is that everyone has Creative Cloud installed. I am experiencing this myself on my work system. Adobe needs to get an emergency fix put out for this.

https://old.reddit.com/r/WindowsHelp/comments/1akdopd/windows_10_file_explorer_bug_loading_cursor/

https://old.reddit.com/r/WindowsHelp/comments/1akadgc/file_explorer_delayed_response/

https://old.reddit.com/r/WindowsHelp/comments/1ak85h8/file_explorer_very_slow_clicking/

Correct answer Ruchika Wadhawan

Hi Everyone, we have the fix rolled out for this problem. Please follow the steps below to see to apply the update:

Close any opened File explorer windows.
Open Creative Cloud Desktop App.
From the Help menu -> Select 'Check for Updates'.
This should fetch the latest updates for Creative Cloud Desktop App and will be automatically applied.
Once update is applied, open File explorer and problem should no more be there.

Note: If you are facing any issue in applying the latest update or still see this problem on your machine, please navigate to C:\Program Files\Common Files\Adobe\Adobe OS Extension and rename the file (if present) 'AdobeExplorerExtensionCore.dll' to 'temp_AdobeExplorerExtensionCore.dll'
Please upvote this comment if the problem gets resolved.

Regards,

Ruchika Wadhawan

G

gabi_vallu

Participant

YES! I've been having this exact issue for months at my home computer and couldn't figure out what was the issue..

Only read about Adobe CC having anything to do with it now...
I did what they say in this reddit post and apparenlty is has fixed it:
https://www.reddit.com/r/WindowsHelp/comments/1akm9zp/comment/kp90ehw/

But it would be nice if Adobe could give us an official fix. I have no idea if what I did following the reddit instructions can have any negative effect on the how the adobe software I use.

jane-e

Community Expert

it would be nice if Adobe could give us an official fix.
By @gabi_vallu

See the reply marked "Correct" from employee @Ruchika Wadhawan

https://community.adobe.com/t5/creative-cloud-desktop-discussions/major-issue-adobe-s-ending-of-of-cloud-syncing-seems-to-have-damaged-windows-explorer-for-many/m-p/14410113#M4163

Jane

P

paolod78753650

Participating Frequently

This is just INCREDIBLE... I spent days trying to fix this and reinstalled the whole system in the end. It drived me mad... This is so outrageos how much time I have lost because of this bs. Adobe should care less about its a.i. [cursing removed] and spend more time producing stable software instead of all the buginfested bs they dropped over the last years...

kglad

Community Expert

@paolod78753650

this isn't meant as a fix for the problem, or meant to demean the problem, but you might consider an alternative (imo) far superior file browser that allows dual panes and multiple tabs, freecommander xe

I

israeld26993011

Participant

Anyone still having issues?. This is very frustrating smh

kglad

Community Expert

for windows owners that cannot rename the dll:

Open the registry editor (regedit.exe) & naviagate to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace You'll probably have two sub-keys. OneDrive's sub-key will be nameed '{018D5C66-4533-4307-9B53-224DE2ED1FE6}' Delete the other one, that will be Creative Cloud.

R

Rocky Mountain Randy

Participating Frequently

Did that too. I had a CC, OneDrive, and Dropbox key. Deleted all but Dropbox, but still having the same problem. I remember several years ago, there was an issue with CC (it might have even been Creative Suite back then) and Dropbox. I'm starting to wonder if this might be the cause again.

R

Rocky Mountain Randy

Participating Frequently

I realize I'm extremely late to the party here, but I'm still having this issue. Everything Creative Cloud related is up to date, and I don't have a folder called "Adobe OS Extension" or a file called "AdobeExplorerExtensionCore.dll". Anyone have any suggestions?

kglad

Community Expert

@Rocky Mountain Randy

did you rename the dll?

R

Rocky Mountain Randy

Participating Frequently

I don't have the dll, so I can't rename it.

F

FORTIS STUDIO

Participant

Thank you so much for having post and shared this fix. It fixed my issue 100% in 5 minutes. I was searching the source of this issue for weeks.

Have a great day!

kglad

Community Expert

i'm not sure what post helped you, but upvote it, if you have time.

C

castle88s

Participant

Whatever you fixed is not working for me. I have updated Creative Cloud repeatedly without success ( CC version is 6.10.587). I'm still having this issue. Log file name AdobeLogs_20240320_031439_582-win-GS.zxp.

kglad

Community Expert

@castle88s

it' not clear what problem you have nor what fix(es) you tried.

C

castle88s

Participant

I have the problem mentioned in the original post - Adobe causing issues with Windows Explorer. I tried upgrading - that did not fix the issue. I've since renamed the Adobe Extension OS folder that another poster mentioned, which has fixed it - hopefully that sticks. I'll try renaming the dll if it doesn't.

M

michaelf81637980

Known Participant

What is the solution, if all applications are updated, but the issue still appears?

Regards Michael

kglad

Community Expert

@michaelf81637980

did you

mac:

copy any important file to another folder and then delete Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID> (for example: Creative Cloud Files Personal Account email@abc.com ####@AdobeID).

default location, Mac HD/Users/<Username>/Creative Cloud Files

windows:

Open the registry editor (regedit.exe) & naviagate to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace You'll probably have two sub-keys. OneDrive's sub-key will be nameed '{018D5C66-4533-4307-9B53-224DE2ED1FE6}' Delete the other one, that will be Creative Cloud.

M

michaelf81637980

Known Participant

First of all, we prefer to store files local and share them with mechanism controlled by ourself, therefore we did never make use of the cloud. So there is nothing to copy. Also the sync service was paused in CC application.

I did both, even if we didn't have a Mac. There is a similar directory in the Windows user directory, and also had a look at the registry keys, where i did delete the second key. Nothing changed.

By now i found out if you rename the directory

C:\Program Files\Common Files\Adobe\Adobe OS Extension

to anything else, it will work as a charme.

But it would be nice if Adobe can offer a patch working for all.

M

Manpreet35565869ce59

Participant

Still have this issue, after update the folder has disappeared but issue persists. ADobe please find a solution, this is seriously impacting my workflow.

M

Manpreet35565869ce59

Participant

fixed issue by changing to temp_

kglad

Community Expert

@Manpreet35565869ce59

you fixed this by changing what?

J

jaiy

Known Participant

The supposed creative cloud update was suppose to solve this problem, but it did not. However the changing of 'AdobeExplorerExtensionCore.dll' to 'temp_AdobeExplorerExtensionCore.dll' did resolve the issue.
But this is crazy and should not be happening in 2024. An app interferring with an OS function? Adobe has no business messing around with an OS that causes such issues, and MicroSoft has no 'business' in letting an app interfere with something like a file explorer - Again, it's 2024 - not the era of Win 3.1
The main issue is that no one expects an app to interfere in the manner that this has and as a consequence, as read in other comments and not suprised, how many people have spent hours troubleshooting the issue and gone to great lengths like even a complete re-install of the OS after exhausting other avenues. I for one was just about to haul out my box and disconnect a hard drive I recently installed - As that was the last option I could think of. Until I was lucky enough to find a internet search result(after many different rephrasings), that showed up Adobe being the cuplrit.
It's just insane.

J

jiggy54146234

Participant

Sad to think of the cumulative thousands of hours that people have likely wasted reinstalling windows and mirroring drives to try and solve this issue like I did.

kglad

Community Expert

@jiggy54146234

yes, no one benefited from that episode.

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