Known Participant

Question

Some sections of the Stock & Marketplace tab won't load.

Forum|Forum|1 year ago
April 27, 2024
4 replies
815 views

I am unable to load some sections (except for the Plugins section) of the Stock & Marketplace tab on the Creative Cloud app. All other tabs, "Home", "Apps", "Files", "Discover", and "Quick actions" work without any issues.

I am using Creative Cloud 6.1.0.587.7 on an Intel-based Mac with macOS Sonoma 14.4.1. My Creative Cloud account is part of an Enterprise account, and all installed Adobe apps are up to date.

This problem started a couple of months ago, and I have never had any issues with my account in the 10 years of using Creative Cloud.

I followed the suggestions I found regarding the OOBE folder. Unfortunately, there is no OOBE folder in my /Library/Application Support/Adobe/ folder. However, I do have an OOBE folder in my /Users/username/Library/Application Support/Adobe folder and one in my /Users/Shared/Adobe/ folder. I do not have a serviceconfig.xml file anywhere on my computer (I did a deep search for it).

About a month ago, shortly after the issue arose, I uninstalled all Adobe apps, including Creative Cloud, from my computer. After reinstalling Creative Cloud and the Adobe apps I typically use, all sections of the Stock & Marketplace tab work fine, but only once. After I quit Creative Cloud and rebooted my computer, the issue returned.

If you have any suggestions to help fix the issue, I would appreciate the help very much.

Best,
Robert

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This topic has been closed for replies.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc services">

Robert Studio Eight MNAuthor

Known Participant

Thanks for the info. I'll give it a shot and let you know what happens.

kglad

Community Expert

sounds good.

kglad

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

Robert Studio Eight MNAuthor

Known Participant

I am unable to load some sections (except for the Plugins section) of the Stock & Marketplace tab on the Creative Cloud app. All other tabs, "Home", "Apps", "Files", "Discover", and "Quick actions" work without any issues.

I am using Creative Cloud 6.1.0.587.7 on an Intel-based Mac with macOS Sonoma 14.4.1. My Creative Cloud account is part of an Enterprise account, and all installed Adobe apps are up to date.

This problem started a couple of months ago, and I have never had any issues with my account in the 10 years of using Creative Cloud.

I followed the suggestions I found regarding the OOBE folder. Unfortunately, there is no OOBE folder in my /Library/Application Support/Adobe/ folder. However, I do have an OOBE folder in my /Users/username/Library/Application Support/Adobe folder and one in my /Users/Shared/Adobe/ folder. I do not have a serviceconfig.xml file anywhere on my computer (I did a deep search for it).

About a month ago, shortly after the issue arose, I uninstalled all Adobe apps, including Creative Cloud, from my computer. After reinstalling Creative Cloud and the Adobe apps I typically use, all sections of the Stock & Marketplace tab work fine, but only once. After I quit Creative Cloud and rebooted my computer, the issue returned.

If you have any suggestions to help fix the issue, I would appreciate the help very much.

Best,
Robert

kglad

Community Expert

please don't post duplicate messages. ie, continue on https://community.adobe.com/t5/creative-cloud-desktop-discussions/some-sections-of-the-stock-amp-marketplace-tab-won-t-load/m-p/14583967

Robert Studio Eight MNAuthor

Known Participant

Hello,

I am unable to load some sections (except for the Plugins section) of the Stock & Marketplace tab on the Creative Cloud app. All other tabs, "Home", "Apps", "Files", "Discover", and "Quick actions" work without any issues.

I am using Creative Cloud 6.1.0.587.7 on an Intel-based Mac with macOS Sonoma 14.4.1. My Creative Cloud account is part of an Enterprise account, and all installed Adobe apps are up to date.

This problem started a couple of months ago, and I have never had any issues with my account in the 10 years of using Creative Cloud.

I followed the suggestions I found regarding the OOBE folder. Unfortunately, there is no OOBE folder in my /Library/Application Support/Adobe/ folder. However, I do have an OOBE folder in my /Users/username/Library/Application Support/Adobe folder and one in my /Users/Shared/Adobe/ folder. I do not have a serviceconfig.xml file anywhere on my computer (I did a deep search for it).

About a month ago, shortly after the issue arose, I uninstalled all Adobe apps, including Creative Cloud, from my computer. After reinstalling Creative Cloud and the Adobe apps I typically use, all sections of the Stock & Marketplace tab work fine, but only once. After I quit Creative Cloud and rebooted my computer, the issue returned.

If you have any suggestions to help fix the issue, I would appreciate the help very much.

Best,
Robert

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