Your App Will Disable ... Days

[MoosePeterson]

Heyya ... this issue started over last weekend. Spent an hour with tech support on Monday who reinstalled Creative Cloud and all my apps (wiping out my settings in the process), killing all the old apps and for the last two days, no error message even though I've been using the creative suite. Well, now it's back and it's a royal pain! Even with Creative Cloud disabled, it still takes up a large piece or real estate. You can close it, make it go away. Anyone found an anwer other then reinstalling everything (which has already failed). 

Thanks

Moose

[Edited by moderator]

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[jane-e]

Anyone found an anwer other then reinstalling everything

Moose

By @MoosePeterson

The solution is to uninstall your pirated versions and subscribe to a Creative Cloud plan. Click the link for "Learn more" in the alert.

https://www.adobe.com/creativecloud/plans.html

Jane

[MoosePeterson]

Jane ... not only is your comment insulting, if you read my post you would know my fully licensed suite was awknowdlegded by Adobe. As a "community expert" I would expect more.

Moose

[MoosePeterson]

Thanks kglad ... did everything on that list twice now ... no joy

[kglad]

what adobe app versions are installed on your computer?

[MoosePeterson]

Ps (both) Br (both), Pr, Acrobat, Audition, Il

[kglad]

what app versions ?

[MoosePeterson]

all are the current ... I just got off with support who wants me to completely uninstall everything again, which I did 3 days ago, and reinstall telling me that will fix the problem. That's what they said 3 days ago and here I am again. They say my Acrobat is bad, which of course, was downloaded via CC.

[kglad]

your account shows an active subscription?

https://account.adobe.com

[MoosePeterson]

until August '25

[MoosePeterson]

Support said it takes 24-48 hours once everything is reinstalled to see if the fix took, the box doesn't return.

[kglad]

is your default browser updated and not opera?

[MoosePeterson]

yeppers ... I've now deleted and cleaned machine of Acrobat and reinstalled CC .... the funny thing, my other computer which mirrors the issued machine with the same apps, has no box

[kglad]

when you sign out of the cc desktop app and then sign back in, using the same id used to confirm your subscription, does everything work (for a while)?

[MoosePeterson]

it sure does ... exactly!

[kglad]

so, every day or so , you have to sign out and then sign back in to the cc desktop app, correct?

[MoosePeterson]

my apologies, didn't undertand what you're asking. No, I don't have to do that. I've done that this past week though trying to fix this thing. I sign myself out and then back in

[kglad]

so, signing out/in fails?

[MoosePeterson]

I solved the problem by blowing away completely Acrobat DC, scrubbing it completely from my computer. No other CC app had to be touched, just Acrobat, which had been corrupted somehow. That's all it took, but man, long road for a simple fix.

[kglad]

was that an acrobat version that was installed using the cc desktop app?

[MoosePeterson]

yes

[kglad]

if you run into that again, watch for a security program (eg, av) causing the corruption.