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ew3d
Participant
July 2, 2023
Open for Voting

Creative Cloud Desktop Crashes My Laptop

  • July 2, 2023
  • 7 replies
  • 320 views

I have a 7 month old Windows 11 laptop. I was having odd blue screen reboots several times per day. One of the more recent updates to CC failed. I couldn't figure out what was doing this until this happened. The PC ran for days until I needed to restart it. After the restsrt, CC updated properly and the crashes started again. To be clear, this happened without opening my 'actual apps'. I could run Photoshop just fine. So, I uninstalled it all and say goodbye. I see that tons of folks are having this issue and there is simply no excuse for 95% of what is in Creative Clound desktop. I don't want your foggy 'cloud'. How about a simply download and install for my apps? Check my licensing from inside the app. There must be a hook there already? This is rediculous. A friggin installer that totally crashes our the Operating System?

I'm done. No response needed. This is just a report.

7 replies

Kalvyn Rasquinha
Community Manager
Kalvyn RasquinhaCommunity Manager
Community Manager
July 3, 2023

Thanks for the follow up, @ew3d. Sorry we couldn't get it resolved. If you have time to try this in the future, please let me know.

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 3, 2023

got it.

E
ew3dAuthor
Participant
July 3, 2023

This machine is devoted to CNC work (3d printer, router and laser). At the moment I am very behind. I have already uninstalled the Adobe products from that system and really don't wish to devote more time to it. I wanted to report it. I made this discovery 2 or 3 weeks ago. Quite simply the machine quit bluesceening for a moment before restarting maybe 3 or 4 times on some days. Sometimes it rebooted before starting any programs other than startup. I have only customized the registry entry to stop automatic Windows updates. I do them manually when the system is not busy. The CNC softwares are very basic... don't have anything in startup and they never load any machine I've run from including a 15 or 20 year old laptop.

I wanted Photoshop just to do quick edits. It really isn't that important on that machine. Gimp works fine for those needs. 

I do very much respect that you replied, but unfortunately I nor that machine have any hours to give. I understand the importance of logs but I just don't have time. I simply wanted Adobe to know this is a real problem.

Kalvyn Rasquinha
Community Manager
Kalvyn RasquinhaCommunity Manager
Community Manager
July 2, 2023

Hi @ew3d , could you generate a log file and share the file name so we can investigate what's causing the crash? Instructions on collecting and uploading the log file are available at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 2, 2023

creative cloud desktop ideas, the forum for suggestions to adobe about the cc desktop app.

 

 https://community.adobe.com/t5/creative-cloud-desktop-ideas/creative-cloud-desktop-crashes-my-laptop/idc-p/13908566#M436

 

you originally posted to a forum devoted to discussions about the cc desktop app while making it clear you weren't interested in a discussion with other users that might feel differently than you.

E
ew3dAuthor
Participant
July 2, 2023

Moved to where?

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 2, 2023

<moved from cc desktop >

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