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데스크탑 앱 설치 오류

Community Beginner ,
Oct 15, 2022 Oct 15, 2022

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모든 플랜 사용가능인데 creative cloud desktop에 앱 설치가 뜨지 않습니다.  

스크린샷(6).png

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Community Expert ,
Oct 15, 2022 Oct 15, 2022

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if that shows an active subscription, sign into your cc desktop app using the same adobe id, 

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Community Beginner ,
Oct 15, 2022 Oct 15, 2022

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스크린샷(7).png

to match account and ID
I'm not sure what the problem is

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Community Expert ,
Oct 15, 2022 Oct 15, 2022

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sign out of your cc desktop app, and then sign back in (using the same adobe id used to confirm your account).

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Community Beginner ,
Oct 15, 2022 Oct 15, 2022

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스크린샷(9).png

I logged out of cc desktop and logged in with the same Adobe account iD, but it still hasn't been resolved I'm so sad 😞

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Community Beginner ,
Oct 15, 2022 Oct 15, 2022

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But thank you for helping me You're a nice person 🙂

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Community Expert ,
Oct 15, 2022 Oct 15, 2022

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we'll fix this. do you have windows 10 or windows 11 os?

 

if yes, follow the additional steps here: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if no, there's a diffierent solution needed to update your default browser to support tls 1.2

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Community Beginner ,
Oct 15, 2022 Oct 15, 2022

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My computer is Windows 10, so I tried all the methods you sent me, but the problem was not solved.

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Community Beginner ,
Oct 15, 2022 Oct 15, 2022

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스크린샷(10).png

But while I was trying many things, I found something strange in it. Cloud storage upgrade has not been done.
The reason is (The specified product or promotion could not be found. Already extended or not available in country or region (Korea). If you think this message is an error, contact Adobe Telephone Sales (080-500-4019) to order). 스크린샷(11).png

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Community Beginner ,
Oct 15, 2022 Oct 15, 2022

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Isn't this the problem?

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Community Beginner ,
Oct 15, 2022 Oct 15, 2022

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Please understand if it's unnatural because it's a translator

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Community Expert ,
Oct 15, 2022 Oct 15, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
Oct 15, 2022 Oct 15, 2022

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I'm so thankful that you're helping me out like this much I'll ask Adobe first

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Community Beginner ,
Oct 15, 2022 Oct 15, 2022

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If it wasn't for you, I would have a headache because I still don't know what the problem is.
I'm very grateful God bless you

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Community Expert ,
Oct 15, 2022 Oct 15, 2022

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thank you.  i hope adobe support is able to help you more than i was able to help..

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