데스크탑 앱 설치 오류

[이민호26521521iqzw]

모든 플랜 사용가능인데 creative cloud desktop에 앱 설치가 뜨지 않습니다.  

[kglad]

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if that shows an active subscription, sign into your cc desktop app using the same adobe id, 

[이민호26521521iqzw]

to match account and ID
I'm not sure what the problem is

[kglad]

sign out of your cc desktop app, and then sign back in (using the same adobe id used to confirm your account).

[이민호26521521iqzw]

I logged out of cc desktop and logged in with the same Adobe account iD, but it still hasn't been resolved I'm so sad 😞

[이민호26521521iqzw]

But thank you for helping me You're a nice person 🙂

[kglad]

we'll fix this. do you have windows 10 or windows 11 os?

if yes, follow the additional steps here: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if no, there's a diffierent solution needed to update your default browser to support tls 1.2

[이민호26521521iqzw]

My computer is Windows 10, so I tried all the methods you sent me, but the problem was not solved.

[이민호26521521iqzw]

But while I was trying many things, I found something strange in it. Cloud storage upgrade has not been done.
The reason is (The specified product or promotion could not be found. Already extended or not available in country or region (Korea). If you think this message is an error, contact Adobe Telephone Sales (080-500-4019) to order).

[이민호26521521iqzw]

Isn't this the problem?

[이민호26521521iqzw]

Please understand if it's unnatural because it's a translator

[kglad]

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[이민호26521521iqzw]

I'm so thankful that you're helping me out like this much I'll ask Adobe first

[이민호26521521iqzw]

If it wasn't for you, I would have a headache because I still don't know what the problem is.
I'm very grateful God bless you

[kglad]

thank you.  i hope adobe support is able to help you more than i was able to help..