Adobe background processes ( CEF Helper ) using a lot of memory and cpu

Community Beginner ,
Nov 29, 2021 Nov 29, 2021

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Adobe's background processes consume more than 400MB of my ram, and makes sure my cpu is busy. See above screen shot from Task Manager. Adobe CEF Helper has consumed more than 5 HOURS of cpu time. I don't know what Adobe CEF helper is doing, but I am pretty sure it isn't worth all this cpu consumption.

Abount a week ago I used the log collector tool (as described on https://community.adobe.com/t5/creative-cloud-services-discussions/what-is-adobe-cef-helper/m-p/1123... ) The log collector tool said I would receive an email from Adobe, but no such email has been received. I have checked my gmail spam folder.

 

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Community Expert ,
Nov 29, 2021 Nov 29, 2021

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Community Beginner ,
Dec 07, 2021 Dec 07, 2021

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Thanks John.

 

Pausing sync seems to help a bit, but Adobe CEF helper is still using about 2% cpu constantly.

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Community Beginner ,
Dec 07, 2021 Dec 07, 2021

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Adobe CEF helper has consumed 33 minutes cpu time after 4 hours uptime, so an average of about 13%.

 

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Adobe Employee ,
Dec 07, 2021 Dec 07, 2021

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Mfalkvidd, thanks for your concern about the number of computer resources being utilized by Adobe CEF Helper on this computer.  If you wish to have the matter investigated, then please exit this public discussion forum and begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen to work directly with our support team.

 

You can find more information about the different functions of the Adobe background services at https://helpx.adobe.com/x-productkb/global/adobe-background-processes.html.

 

Finally, you were concerned about your use of the CC Log Collector Tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html.  The log files are uploaded and made available to our support team.  If you have uploaded your log files, then please be prepared with the unique identifier you were given by the log collector tool.  Our support team can work with you directly to help interpret the log files that were uploaded.

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Community Beginner ,
Dec 09, 2021 Dec 09, 2021

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Thanks @Jeff A Wright 

I followed many of the links on https://helpx.adobe.com/contact.html?rghtup=autoOpen but I am unable to find a place where I can open a chat.

https://helpx.adobe.com/contact/what-contact-options.html mentions chat 47 times,but there is not a single link that lets me open a chat.

mfalkvidd_0-1639055837481.png

 

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Adobe Employee ,
Dec 09, 2021 Dec 09, 2021

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Mfalkvidd, I am very sorry but if the chat window fails to open when using https://helpx.adobe.com/contact.html?rghtup=autoOpen then something on the computer is actively blocking your from establishing a chat session.  Please use a different device to begin the interaction.

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Community Beginner ,
Dec 09, 2021 Dec 09, 2021

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Stange. I have tried in Firefox on Windows 10, and in Chrome on the same computer. I have also tried in Safari on my iphone.

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Adobe Employee ,
Dec 09, 2021 Dec 09, 2021

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I am sorry to hear that, Mfalkvidd. The experience does work on mobile devices. 

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Community Expert ,
Dec 09, 2021 Dec 09, 2021

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If you haven't already, turn off ALL ad, popup and script blockers, or add the adobe.com domain to the list of allowed sites. 

 

Beyond that, there may be corporate firewall settings interfering, but I don't know enough about that to give assistance.

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New Here ,
Dec 02, 2021 Dec 02, 2021

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I can confirm this issue on both of my machines. Whats wrong with this adobe cef helper tool?

disabling the file syncing helped, i will continue to have a look at that.

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