Adobe Creative Cloud Does not sync - just says "Getting storage information"

[Dust and Sweat and Blood]

Adobe creative cloud does not sync.  Sems to get stuck getting storage infromation.  Tried unistalling and reinstalling with no luck.  Apps still update, but I am not able to access my cloud storage.

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[John T Smith]

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-a...
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
-an overview of assets https://assets.adobe.com/files
-File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

[CorstiaanSmorenburg]

How is this the accepted answer??

[kglad]

@CorstiaanSmorenburg 

good point.  fixed.

[johnt21646349]

Same issue. Uninstalled and reinstalled, repaired, signed out and in, nothing has worked.

[jhjc]

Same thing here. I clicked on the Uninstall and then hit Repair. That did the trick. Works fine now. 

[ChrisTGer]

After uninstallation, repair is no longer possible. At least for me.

[kglad]

@ChrisTGer 

you don't uninstall and then repair. you start the uninstall and select repair.

at this point do a clean cc install carefully following each applicable step (ie, you may need to bypass the first 2 steps if they've already been done):

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[default5h6aohhgby5z]

Same for me... only that i also already hit repair which also didn't work

[philipn95815980]

I have this problem, too.  

[JonWeinbren]

I have the same problem. Also - perhaps related. Adobe XD Error 3634 when I try to create an XD document based on a template. Searched through various forums online as well. These are usually interrupted by Adobe operatives advising 'kick it and restart' type solutions. Need something clearer or will switch to Affinity pronto. 

[Westard-Studio]

I am having this same exact issue. Feel like ive tried everything! 

[wondermike]

Same problem here.

The creative cloud is the only cloud service out there that fails to behave like a real cloud service. 

I've been fighting with syncing issues like this one eversince I've installed it.

[simonh5504215]

Agreed. Creative Cloud is utterly bug-ridden garbage. 

[default5h6aohhgby5z]

agreed!

[E11World]

Same issue but I feel like not doing anything until Adobe addresses this. Just happened all of a sudden 2 days ago and seeing how people have already done the basic stuff, I don't bother.

[wondermike]

When is adobe gonna tackle this?
This issue is making my life miserable.

I wonder why I keep giving my money for a service that does not work and does not fix some core issues like this one

[wondermike · Accepted solution]

So thanks to their support the problem was solved.
Don't know if it can help but this is what they made me do

1. kill all adobe processes via activity monitor
2. Close and log out from creative cloudl app
3. run the creative cloud app uninstaller and select the repair option
4. Reboot the computer
5. log in again

After that the sync went back online (thank god) and also the cloud documents (the one shared with me via the apps) that were before inaccessible now are back online.

[Ashkan Ashtiani]

Worked for me too, just terminated all adobe related processes from task manager and repaired creative clouse through it's uninstaller.

[giloliveira_mg]

Worked! I've managed to solve the exact issue by terminating all adobe processes from Activity Monitor and restarting the Creative Cloud app. Didn't need to repair my CC installation.

[rkotakonda]

I've found a solution to this from your Mac go to Launchpad/Activity Manager and Force Stop all of the Creative Cloud apps. Then re-open the Adobe Creative Cloud you will as "up to date" It worked for me.

[brentonn55859458]

If you're on mac, open activity monitor and close all creative cloud activity, including the core sync and CCX, as these will likely be showing "not responding." Try opening after that, and hopefully it will clear up any traffic jams. On windows, it's practically the same but the app is called task manager I think.

[defaultlvixevzwl3uf]

for me the issue was my ~Library folder was locked and would not allow the CoreSync to be created, I recommend you turn on notifications and provide access for the system to write to that folder.

[talleyl87635112]

How do I do that?  I think this might be my issue

[defaulttkfowhcv04u1]

Ivoryplum posted nice instructions on this on Oct 04.