Adobe Creative Cloud Does not sync - just says "Getting storage information"

[CrowderStrategiesLLC]

Adobe creative cloud does not sync.  Sems to get stuck getting storage infromation.  Tried unistalling and reinstalling with no luck.  Apps still update, but I am not able to access my cloud storage.

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[John T Smith · Accepted solution]

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-a...
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
-an overview of assets https://assets.adobe.com/files
-File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

[johnt21646349]

Same issue. Uninstalled and reinstalled, repaired, signed out and in, nothing has worked.

[jhjc]

Same thing here. I clicked on the Uninstall and then hit Repair. That did the trick. Works fine now. 

[default5h6aohhgby5z]

Same for me... only that i also already hit repair which also didn't work

[philipn95815980]

I have this problem, too.  

[JonWeinbren]

I have the same problem. Also - perhaps related. Adobe XD Error 3634 when I try to create an XD document based on a template. Searched through various forums online as well. These are usually interrupted by Adobe operatives advising 'kick it and restart' type solutions. Need something clearer or will switch to Affinity pronto. 

[Westard-Studio]

I am having this same exact issue. Feel like ive tried everything! 

[wondermike]

Same problem here.

The creative cloud is the only cloud service out there that fails to behave like a real cloud service. 

I've been fighting with syncing issues like this one eversince I've installed it.

[simonh5504215]

Agreed. Creative Cloud is utterly bug-ridden garbage. 

[default5h6aohhgby5z]

agreed!

[E11World]

Same issue but I feel like not doing anything until Adobe addresses this. Just happened all of a sudden 2 days ago and seeing how people have already done the basic stuff, I don't bother.

[wondermike]

When is adobe gonna tackle this?
This issue is making my life miserable.

I wonder why I keep giving my money for a service that does not work and does not fix some core issues like this one

[wondermike]

So thanks to their support the problem was solved.
Don't know if it can help but this is what they made me do

1. kill all adobe processes via activity monitor
2. Close and log out from creative cloudl app
3. run the creative cloud app uninstaller and select the repair option
4. Reboot the computer
5. log in again

After that the sync went back online (thank god) and also the cloud documents (the one shared with me via the apps) that were before inaccessible now are back online.

[Ashkan Ashtiani]

Worked for me too, just terminated all adobe related processes from task manager and repaired creative clouse through it's uninstaller.

[gmvoliveira]

Worked! I've managed to solve the exact issue by terminating all adobe processes from Activity Monitor and restarting the Creative Cloud app. Didn't need to repair my CC installation.

[rkotakonda]

I've found a solution to this from your Mac go to Launchpad/Activity Manager and Force Stop all of the Creative Cloud apps. Then re-open the Adobe Creative Cloud you will as "up to date" It worked for me.

[brentonn55859458]

If you're on mac, open activity monitor and close all creative cloud activity, including the core sync and CCX, as these will likely be showing "not responding." Try opening after that, and hopefully it will clear up any traffic jams. On windows, it's practically the same but the app is called task manager I think.

[defaultlvixevzwl3uf]

for me the issue was my ~Library folder was locked and would not allow the CoreSync to be created, I recommend you turn on notifications and provide access for the system to write to that folder.

[talleyl87635112]

How do I do that?  I think this might be my issue

[defaulttkfowhcv04u1]

Ivoryplum posted nice instructions on this on Oct 04.

[Ivoryplum]

I had this problem, and tried everything that had been recommended.

What finally worked for me was:

- Navigate to your libraby folder (Finder>Go>Go To Folder: ~/Library/)

- Open Application Support folder

- Right-click on the Adobe folder, and click 'Get Info'.

- Click the 'lock' icon in the bottom right, and enter in your computer password.

- Under 'Sharing & Permissions' change all for "Read & Write".

Only System was on "Read & Write", and once I changed the remaining from "Read" to "Read & Write" Creative Cloud instantly started syncing. Hope this helps!

[default5h6aohhgby5z]

This did it for me. Awesome! Thanks!
(I still had to force stop all adobe related things but after that... just fine!)

[spencerw68206788]

Thank you! Did version of this on windows and it saved me!

[Yenhwi]

Same issue, tried uninstled Creative Cloud app and repaired .. log out and log in .. didnt work ...