Adobe Portfolio Audio Not Loading

[alfredc24352841]

Hi,

When I upload audio to my portfolio site, I get a message saying that my content has been uploaded but is being converted. This conversion never completes and the audio player never loads, even after MANY hours waiting. My files are mp3 and no more than 2MB each.

Is there a workaround or a timeline for this issue to be fixed?

Thanks!

[John T Smith]

Sorry, No forum here... Try the Portfolio links in https://community.adobe.com/t5/creative-cloud-services-discussions/how-to-make-adjustments-in-the-mo...

[alfredc24352841]

Is Portfolio not a Creative Cloud Service? Seems like this is the place for a question like this.

[John T Smith]

No, this is not the place for Portfolio... here is the list of forums

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[alfredc24352841 · Accepted solution]

Hey, it's me again. Just wanted to say for anyone else having this issue, I've found that Adobe Portfolio's audio player does not like to cooperate with mp3 files at 48000 Hz. It much prefers to work with mp3s at 44100 Hz and at 192kbps. Good luck!

[kglad]

for others,  use either 8- or 16-bit sounds at sample rates of 11, 22, or 44 kHz.