Adobe Portfolio: can't upload images

Forum|Forum|3 years ago
September 29, 2022
5 replies
7652 views

I am trying to update my portfolio website, but I can't seem to upload any pictures? I can only do so though the lightroom gallery or by dragging and dropping them onto the page. I need the 'upload image' function to import pictures for my logo and background images so it's quite annoying.

I don't know if this is a setting or something to do with my computer? I didn't have this issue on my windows laptop, but now I have a new macbook pro M1, maybe that's something to know?

Thank you!

Creative Cloud

Correct answer mookaa2073793

After a long search and problems with my page, the problem was found in my plan's cloud storage space. After deleting the files, the problem disappeared.

The files are in Lightroom.

mookaa2073793Correct answer

Participant

After a long search and problems with my page, the problem was found in my plan's cloud storage space. After deleting the files, the problem disappeared.

The files are in Lightroom.

2

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Participant

This is happenning to me too ive tried everything suggested yet it doesnt work!

Nancy OShea

Community Expert

Try using another browser -- desktop Chrome or Firefox. Make sure your browser accepts cookies and does not have script blockers.

Image Module in Adobe Portfolio:

https://help.myportfolio.com/hc/articles/360035917814-Image-module

Be sure to optimize images for the web before you insert them into web pages.

https://help.myportfolio.com/hc/en-us/articles/360038360914-Formatting-Images

Nancy O'Shea— Product User & Community Expert

K

kmdesh

Participant

I am having the same problem as well and im using chrome. Cleared data and cookies but still not working. When I click the 'plus' icon to add another image, nothing happens.

D

defaultjz13m4no2owh

Participant

Are you signed-in to a paid Adobe plan?

Did you refresh your browser (Ctrl+R or Ctrl+F5) after publishing? See links below.

Contact Adobe Portfolio Support:
- https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168
They usually respond within 24-48 hours, M-F (business days). Be sure to check your email spam folder.

I am having the same exact issues and am logged into my paid creative cloud account. I upload the photos into the browser and whether I publish or not, the minute I preview it the image disappears and is gone. I have disabled script blockers and tried it on Chrome, Firefox and Microsoft Edge. This is the first time i've ever encountered this issue and I have 3 other sites through Portfolio that I was able to work on just fine months ago. Sounds like an Adobe issue.