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Adobe Portfolio: can't upload images

New Here ,
Sep 29, 2022 Sep 29, 2022

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I am trying to update my portfolio website, but I can't seem to upload any pictures? I can only do so though the lightroom gallery or by dragging and dropping them onto the page. I need the 'upload image' function to import pictures for my logo and background images so it's quite annoying.

I don't know if this is a setting or something to do with my computer? I didn't have this issue on my windows laptop, but now I have a new macbook pro M1, maybe that's something to know?


Thank you!

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correct answers 1 Correct answer

Community Expert , Sep 29, 2022 Sep 29, 2022

Try using another browser -- desktop Chrome or Firefox.  Make sure your browser accepts cookies and does not have script blockers.

 

Image Module in Adobe Portfolio:

https://help.myportfolio.com/hc/articles/360035917814-Image-module

 

Be sure to optimize images for the web before you insert them into web pages. 

https://help.myportfolio.com/hc/en-us/articles/360038360914-Formatting-Images

 

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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<moved from download&install>

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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Try using another browser -- desktop Chrome or Firefox.  Make sure your browser accepts cookies and does not have script blockers.

 

Image Module in Adobe Portfolio:

https://help.myportfolio.com/hc/articles/360035917814-Image-module

 

Be sure to optimize images for the web before you insert them into web pages. 

https://help.myportfolio.com/hc/en-us/articles/360038360914-Formatting-Images

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Sep 15, 2023 Sep 15, 2023

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I am having the same problem as well and im using chrome. Cleared data and cookies but still not working. When I click the 'plus' icon to add another image, nothing happens. 

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Community Expert ,
Sep 15, 2023 Sep 15, 2023

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Disable script blockers.

Or use another browser that doesn't have script blockers or VPN enabled.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Apr 25, 2024 Apr 25, 2024

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Hi Nancy, I have the same issue, I can upload photo files to a grid but then when I go to view them on the live site they are not there, then when I click back into the editor, they vanish. I have tried both Chrome and Safari, cleared cache, blockers on both etc, and it still does not work. Can you confirm this is not a bug on the Adobe side? If not, what other steps might help resolve this issue? I haven't tried the direct from Lightroom options yet as I use Lightroom Classic which doesn't seem to be supported unless I am mistaken. Please advise as I have now lost two days of time trying to figure this out. Thanks for any support and advice which will quickly resolve this issue. 

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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Are you signed-in to a paid Adobe plan?

Did you refresh your browser (Ctrl+R or Ctrl+F5) after publishing?  See links below.

 

Contact Adobe Portfolio Support:
- https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168
They usually respond within 24-48 hours, M-F (business days). Be sure to check your email spam folder.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 06, 2024 May 06, 2024

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I am having the same exact issues and am logged into my paid creative cloud account. I upload the photos into the browser and whether I publish or not, the minute I preview it the image disappears and is gone. I have disabled script blockers and tried it on Chrome, Firefox and Microsoft Edge. This is the first time i've ever encountered this issue and I have 3 other sites through Portfolio that I was able to work on just fine months ago. Sounds like an Adobe issue.

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Community Expert ,
May 06, 2024 May 06, 2024

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Try clearing your browser's cached memory -- Ctrl+F5 or Ctrl+R.

Changes don't become permanent until you publish the site online.

 

Image format requirements.

https://help.myportfolio.com/hc/en-us/articles/360038360914-Formatting-Images

 

For technical assistance, contact Adobe Portfolio Support:
- https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 08, 2024 May 08, 2024

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This is happenning to me too ive tried everything suggested yet it doesnt work!

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